Systems Manager

Inside Higher Ed; Bethlehem (Northampton County); Hybrid; USD 66,270 - 80,620; Full time

Benefits offered by this job

Comprehensive health, dental, and vision coverage

Generous retirement contributions

Tuition benefits for employees and family

Job summary

A renowned educational institution is seeking a Systems Manager to oversee the Ellucian Banner Student module and related systems. The role involves managing updates, troubleshooting, and providing technical assistance across campus. Ideal candidates will hold a Bachelor’s Degree, possess significant experience with student information systems, and demonstrate excellent communication skills. We offer a supportive environment, competitive benefits, and opportunities for professional growth.

Qualifications

• 3 to 5 years of related work experience.
• Demonstrated knowledge of Ellucian Banner products.
• Proven ability to manage multiple tasks simultaneously.

Responsibilities

• Manage and configure the Ellucian Banner Student module.
• Coordinate system updates and production installation.
• Troubleshoot and resolve system problems.
• Design and maintain operational reports and dashboards.
• Provide training and technical assistance to users.

Skills

Knowledge of student information systems

Excellent communication and interpersonal skills

Analytical and decision-making skills

Ability to manage multiple tasks

Education

Bachelor’s Degree in Higher Education, Computer Science, Business or a related field

Tools

Ellucian Banner

Oracle SQL

Evisions Argos

Job description

Position: Systems Manager

Organization: Lehigh University

Work type: Exempt Staff, Full-time

Location: Partial Remote, Bethlehem, PA

Position Number: S80050 (Grade 10–40)

Salary: $66,270 – $80,620 per year

Key Responsibilities

• Manage and configure the Ellucian Banner Student module and associated systems (e.g., DegreeWorks, CourseLeaf) to ensure optimal efficiency and accuracy
• Coordinate system updates, testing, and production installation for Registrar software
• Troubleshoot, investigate, and resolve system problems, coordinating with users, programmers, and vendors (Ellucian)
• Administer security and ensure compliance with university policies and FERPA guidelines
• Design, develop, and maintain operational reports, queries, dashboards, and visualizations using university reporting tools (currently Evisions Argos)
• Ensure data accuracy and integrity across all systems and reports, utilizing Oracle SQL scripts as needed
• Oversee the reporting of enrollment and degree data to the National Student Clearinghouse
• Provide training, documentation, and technical assistance to Banner users within the Registrar’s office and campus-wide
• Serve as the primary technology liaison between the Registrar’s office and Library and Technology Services (LTS)
• Work partially remote as deemed appropriate by the supervisor
• Occasional travel, evening and weekend hours during peak periods

Qualifications

• Bachelor’s Degree in Higher Education, Computer Science, Business or a related field, or equivalent combination of education and experience
• Three to five years of related work experience
• Demonstrated knowledge of student information systems, preferably Ellucian Banner products (SIS, Document Management Suite, Ellucian Workflow, Oracle SQL, Argos or similar advanced reporting tool)
• Excellent communication and interpersonal skills
• Excellent analytical and decision‑making skills
• Proven ability to manage multiple tasks simultaneously

Benefits & Perks

Lehigh University offers an exceptional work environment where innovation meets tradition, including comprehensive health, dental, and vision coverage, generous retirement contributions, and tuition benefits for you and your family. The beautiful Bethlehem campus provides a collegial atmosphere that encourages professional growth and work‑life balance.

Additional Information

Includes remote flexibility, occasional travel, and evening/weekend work during peak periods. Background checks are required, including social security verification, education verification, national criminal background checks, motor vehicle checks, PATCO, FBI fingerprinting, Child Abuse Clearance, and credit history as applicable. Only complete applications will be considered; applications may no longer be accepted once the posting is removed. Advertised: November 26, 2025. Applications close: Open until filled.

Equal Opportunity Employer

Lehigh University is an equal opportunity employer and does not discriminate. We are committed to a culturally and intellectually diverse community. Persons with disabilities who anticipate needing an accommodation for any part of the interview or hiring process may contact Lehigh’s Accommodations Specialist.