System Administrator

Inside Higher Ed; Columbia (SC); On-site; USD 79,302 - 118,953; Full time

Benefits offered by this job

Health and Life Insurance

Retirement Programs

Paid Tuition

Dependent Scholarships

Annual Leave

Sick Leave

Paid Parental Leave

Professional Development Opportunities

Job summary

A well-regarded educational institution seeks a System Administrator to oversee the ServiceNow platform. This role requires managing, configuring, and optimizing the system to support IT service management. Ideal candidates must possess a degree in Information Technology Systems and experience in ServiceNow. Responsibilities include ensuring system stability and leading improvements. The role offers a competitive salary and comprehensive benefits, including health insurance and retirement programs.

Qualifications

• Bachelor’s degree or equivalent in Information Technology Systems.
• Experience with the ServiceNow platform required.

Responsibilities

• Manage and optimize the ServiceNow platform.
• Ensure system stability and performance.
• Lead technical decision-making for system upgrades.

Skills

ServiceNow administration

HTML/CSS/ASP

JavaScript

SQL

PHP

Database design

Business process analysis

Project management

Communication

Education

Bachelor’s degree in Information Technology Systems

Job description

System Administrator

Join to apply for the System Administrator role at Inside Higher Ed

Job Details

Department: IT Service Management

Advertised Salary Range: $79,302-$118,953

Part/Full Time: Full Time

About UofSC

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.

Advertised Job Summary

The ServiceNow System Administrator independently manages, configures, monitors, and optimizes the cloud-based ServiceNow platform to support and enhance enterprise IT service management. This role exercises significant autonomy in ensuring the system’s stability, performance, and alignment with institutional objectives. The position leads technical decision-making for new module development, system upgrades, and process automation, collaborating with cross‑functional teams to design scalable, efficient workflows. The administrator is accountable for maintaining platform integrity, ensuring compliance with governance and security standards, and proactively identifying improvements that advance the university’s technology strategy.

Preferred Qualifications

Minimum Qualifications (Classified and Unclassified positions)
Bachelor’s degree in Information Technology Systems or equivalency. ServiceNow platform experience.

Knowledge/Skills/Abilities

• Expert knowledge of ServiceNow administration, including configuration, workflow automation, and integration across enterprise systems.
• Proficient in web and application development using HTML, CSS, ASP, Visual Basic, Microsoft Access, JavaScript, SQL, and PHP.
• Strong understanding of database design, data integrity, and query optimization for reporting and automation.
• Demonstrated ability to analyze complex business processes and independently design scalable technical solutions.
• Skilled in system troubleshooting, patch management, and process improvement with minimal supervision.
• Ability to develop and maintain documentation, reports, and dashboards supporting data‑driven decisions.
• Knowledge of IT service management (ITSM/ITIL) frameworks and best practices for governance and compliance.
• Proven project management and prioritization skills, managing multiple initiatives simultaneously with independence.
• Strong communication and collaboration abilities, translating technical requirements for non‑technical audiences.

Commitment to continuous learning and innovation, proactively applying emerging technologies to improve performance and efficiency.

Job Close Date

01/10/2026

Special Instructions to Applicant

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending on a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email. We are only accepting applications submitted by January 10, 2026.

Benefits

The University of South Carolina offers a valuable benefits package including but not limited to:

• Health and Life Insurance
• Retirement Programs
• Paid Tuition
• Dependent Scholarships
• Annual Leave
• Sick Leave
• 13 Paid Holidays (including an extended December holiday)
• Paid Parental Leave
• Professional Development Opportunities

Click here to learn more about why you should work at USC.

To apply, please visit: https://uscjobs.sc.edu/postings/198751

EEO Statement

The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, sex, gender, gender identity, transgender status, age, color, religion, national origin, disability, sexual orientation, genetics, protected veteran status, pregnancy, childbirth or related medical conditions.