Student Support Specialist (Fall)

University of Oklahoma; Norman (OK); On-site; USD 13,638 - 19,424; Full time

Job summary

The University of Oklahoma is seeking a Student Support Specialist to manage inventory, coordinate equipment deliveries, and keep detailed asset records in Excel. You will support faculty and staff by rebuilding spare computers and provisioning loaners for events, while ensuring accurate tracking of serials and locations.

This role also provides basic IT support, handles surplus operations, and works with campus departments to relocate equipment.

Qualifications

• Must be enrolled as an undergraduate student at the University of Oklahoma for Fall 2026 term.
• Hiring contingent upon verification of current student status.
• Able to manage inventory in Excel and perform basic IT support.
• Experience with asset tracking tools or inventory databases is preferred.

Responsibilities

• Manage inventory and asset tracking records.
• Coordinate deliveries and device redeployments across campus.
• Rebuild and refurbish computers to prepare backup units and loaners.
• Provide basic IT support and escalate complex issues.
• Document surplus and retirement of equipment, including serials.

Skills

Inventory management

Basic IT support

Hardware refurbishment

Printer/Peripheral support

Network diagnostics

Tools

Excel

Asset tracking software

Job description

Pay Range:Targeted salary of $12/hour, based on experience.

Benefits Eligible: No

Work Schedule:Mon-Fri 7am to 9 pm

Travel:May be required

Position Introduction:

The Student Support Specialist is responsible for comprehensive inventory management, handling deliveries, scanning equipment into tracking systems, and organizing replacement cycles for faculty and staff. This position manages detailed asset assignment records in Excel, coordinates with administrative departments for new hire equipment location, and arranges delivery of technology assets across campus. The Specialist maintains thorough documentation of all deliveries, including location information and photographic confirmation. This role maintains equipment readiness by rebuilding and refurbishing computers, focusing on preparing backup units and loaners for departmental needs and events. The Specialist provides some first-level technical support to faculty and staff, troubleshooting hardware and software issues while escalating complex problems to senior technicians when necessary. Additional responsibilities include providing basic technical support for printers, software, and computer configurations within account permission levels, as well as assisting with lab updates and network connectivity audits. A core function of this position is surplus management, requiring documentation of serial numbers and unique identifiers before processing equipment for retirement. The Specialist evaluates assets for potential reuse, recommending serviceable equipment for introduction while ensuring damaged items are properly processed for parts salvaging or disposal. This work involves managing surplus operations of various scales, from routine small collections to large departmental projects exceeding 250 items, maintaining accurate inventory records throughout the process.

Required Education and Experience:

• Must be currently enrolled in the Fall 2026 Term as an undergraduate student in good standing at the University of Oklahoma.
• Hiring contingent upon verification of current student status.

Required Certifications and Licenses:

None

Department Preferences:

• Inventory Management Systems – Experience with asset tracking tools and inventory databases.
• Microsoft Excel – Proficiency in maintaining detailed records, using formulas, and managing spreadsheets.
• Hardware Refurbishment – Skills in rebuilding, imaging, and preparing computers for deployment.
• Basic IT Support – Ability to troubleshoot hardware/software issues and elevate when needed.
• Printer and Peripheral Support – Familiarity with basic printer maintenance and configuration.
• Software Installation & Configuration – Understanding of standard software setups and user permissions.
• Network Connectivity Troubleshooting – Basic knowledge of network diagnostics and connectivity check.

Hiring Contingent Upon a Background Check: No