Student Worker - Student Contact Center - Call Center Specialist (NFWS)

Grand Canyon University Inc.; Phoenix (AZ); Hybrid; USD 21,000 - 26,000; Part time

Job summary

Grand Canyon Education is seeking a Call Center Specialist (NFWS) to support the Student Contact Center by answering incoming calls, screening inquiries, and routing to the appropriate department. The role also handles live chats and maintains accurate records in the inquiry management system.

This part-time, on-site position emphasizes excellent customer service, clear communication, empathy, and teamwork. The schedule aligns with the center's hours Monday–Friday 7:00 a.m.–6:00 p.m.

Qualifications

• Must be enrolled full-time at GCU with GPA requirements.
• Strong customer service and communication skills.
• Able to work onsite and multitask across systems.

Responsibilities

• Answer, screen, and route calls from students and staff.
• Enter inquiries into the management database with accuracy.
• Conduct Live Chat conversations with students and prospective students.
• Demonstrate empathy, active listening, and clear dialogue.
• Maintain center quality standards and meet metrics.

Skills

Verbal communication

Customer service

Multitasking

Empathy

Professional demeanor

Education

Enrolled as full-time student at GCU

GPA 2.0 (Bachelor) / 3.0 (Master)

Tools

MS Office

CRM

Jabber-phone system

Calabrio

Chat platform

Job description

## Student Worker - Student Contact Center - Call Center Specialist (NFWS)Applylocations: AZ Phoenixtime type: Part timeposted on: Posted Yesterdayjob requisition id: R000066912**Position Summary/Purpose:**Grand Canyon Education (GCE) is seeking a Call Center Specialist (NFWS) to support the mission of Grand Canyon University through GCE's Student Contact Center. The purpose of this position is to assist the Student Contact Center by answering all incoming calls to the University's main number, GCE line, any other specialized lines that may be established, in addition to support incoming chats. Our goal is to support all internal and external customers with exceptional customer service while directing calls and chat to the appropriate department. The contact center hours of operation are Monday through Friday, 7:00 a.m. to 6:00 p.m. and Saturday 8am-noon.**Primary Responsibilities/Accountabilities/Essential Functions:*** Answers, screen, and route calls from students, prospective students and personnel in a timely and accurate manner.* Enter potential student inquiries into inquiry management database with high quality and attention to detail.* Conduct Live Chat conversations with students and prospective students by responding with professional and accurate responses.* Possess a level of communication skills to accurately collect, relay, and track information as necessary.* Display strong communication skills; aptitude to demonstrate empathy, active listening skills, and clear and concise dialog.* Maintain contact center quality standards; effective call control, verbiage, routing, and customer service to establish meeting or exceeding metrics.**Equipment Used and Responsibility:*** MS Office* CRM* Jabber-phone system* Calabrio* Chat**Qualifications:*** Exhibit a professional, positive, and friendly demeanor. Must be dependable, punctual, and customer service oriented.* Strong multitasking skills and ability to navigate in multiple systems.* Action oriented/problem solving skills.* Strong Verbal communication and customer service skills.* Basic knowledge of Microsoft Office Suite.**Experience/Education:**Grand Canyon Education is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:* Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program.* Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.* Maintain good financial and academic (SAP) standing with the University.*You may be subject to termination if you fall below the minimum requirements.***\\*Must be able to work 100% onsite\\***Pay Rate: Minimum WageAnticipated End Date: June 30, 2027 Manager: Student Contact Center - Student Contact Center Manager