Evening Technical Support Specialist Classroom Access

Grand Canyon Education, Inc.; Oregon; Hybrid; USD 19,000 - 26,000; Full time

Job summary

Grand Canyon Education, Inc. is seeking a Technical Support Specialist to assist students with access to online classrooms. The role involves handling calls, chats, emails, and social media inquiries and guiding users through troubleshooting steps.

You will work a structured full-time schedule from 3:00pm to 12:00am, Tuesday to Saturday, in a fast-paced call center environment, with a focus on first-contact resolution and clear communication.

Qualifications

• Customer-focused and courteous demeanor.
• Ability to handle multiple cases simultaneously.
• Strong troubleshooting and attention to detail.
• Ownership of issues and follow-through to resolution.
• Ability to learn university e-learning software and applications.
• Ability to function in a fast-paced call center environment.
• Willingness to work assigned shifts including weekends/evenings.
• Excellent written and verbal communication skills.

Responsibilities

• Handle technical support calls, chats, emails, and social media requests regarding online classroom access.
• Assist students with troubleshooting and classroom technology setup.
• Resolve browser-related issues for supported applications.
• Document requests and resolutions adhering to guidelines.
• Escalate persistent issues to management as needed.
• Engage with callers, listen, analyze, and guide step-by-step to resolution.
• Navigate multiple applications to research solutions while multitasking.
• Maintain calm and professional demeanor in stressful interactions.
• Work independently in a structured, full-time schedule handling high-volume inbound calls.

Skills

Customer focus

Multitasking

Problem solving

Communication

Team player

Adaptability

Attention to detail

Education

Call center experience desirable

Background check required

Job description

Grand Canyon Education, Inc. is seeking a Technical Support Specialist to assist students with access to online classrooms. The role involves handling calls, chats, emails, and social media inquiries and guiding users through troubleshooting steps.

You will work a structured full-time schedule from 3:00pm to 12:00am, Tuesday to Saturday, in a fast-paced call center environment, with a focus on first-contact resolution and clear communication.