Student Support and Enrollment Administration Lead

University of Texas; United States; On-site; USD 52,000 - 70,000; Full time

Job summary

The University of Texas at Austin is seeking a Student Support Administrative Program Coordinator to provide administrative oversight for Student Support programs and assist with Off-Campus Resources and Basic Needs initiatives. You will ensure positive customer service for students, staff, and visitors while managing essential program operations at UT’s Austin campus.

Responsibilities include coordinating processes, handling reimbursements, using Procard accounts, supporting staff on-campus,

Qualifications

• Bachelor's degree and three years of work experience.
• Proficiency with Microsoft Office Suite.
• Excellent organization skills and attention to detail.
• Excellent interpersonal, verbal and written communication skills.
• Ability to pass all required background checks as required by the Youth Protection Office to serve as a university Designated Individual.
• Ability to gain authorization to drive a university vehicle.
• Relevant education and experience may be substituted as appropriate.

Responsibilities

• Coordinate administrative pieces for Student Support programs especially from Basic Needs and Off-Campus Resources.
• This includes purchasing equipment and other supplies, creating OOEFs, facilitating reimbursements, and maintaining expenditures for financial audits.
• Using a Procard and completing account receivables processing for the Procard.
• Assist with staffing on-campus programs for Student Support areas.
• Serve as a resource to Student Outreach and Support on critical operations including assisting in processing class absence notes, processing student death memos, planning and implementing UT Remembers with University Events and Experiences, maintaining up-to-date reporting on BCAL concerns including Protocall reports, and scheduling and preparing documentation for BAT meetings.
• Serve as backup support and coverage to the student employees assigned to Main 7, ensuring appropriate front desk coverage during absences and peak times, serving as the primary point of contact for visitors, faculty, staff, students, and external guests by providing excellent customer service when answering phone calls, serving walk-in customers, and assisting with crisis situations.
• Assist with collecting and submitting responsive documents for Open Records Requests regarding programs under Student Support.
• Serve on campus-wide committees.
• Other duties as assigned.

Skills

Excellent organizational skills

Interpersonal communication

Verbal and written communication

Independent work

Customer service

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

The University of Texas at Austin is seeking a Student Support Administrative Program Coordinator to provide administrative oversight for Student Support programs and assist with Off-Campus Resources and Basic Needs initiatives. You will ensure positive customer service for students, staff, and visitors while managing essential program operations at UT’s Austin campus.

Responsibilities include coordinating processes, handling reimbursements, using Procard accounts, supporting staff on-campus,