Student Support Administrative Program Coordinator - Student Enrollment and Support Services

University of Texas; United States; On-site; USD 52,000 - 70,000; Full time

Job summary

The University of Texas at Austin is seeking a Student Support Administrative Program Coordinator to provide administrative oversight for Student Support programs and assist with Off-Campus Resources and Basic Needs initiatives. You will ensure positive customer service for students, staff, and visitors while managing essential program operations at UT’s Austin campus.

Responsibilities include coordinating processes, handling reimbursements, using Procard accounts, supporting staff on-campus,

Qualifications

• Bachelor's degree and three years of work experience.
• Proficiency with Microsoft Office Suite.
• Excellent organization skills and attention to detail.
• Excellent interpersonal, verbal and written communication skills.
• Ability to pass all required background checks as required by the Youth Protection Office to serve as a university Designated Individual.
• Ability to gain authorization to drive a university vehicle.
• Relevant education and experience may be substituted as appropriate.

Responsibilities

• Coordinate administrative pieces for Student Support programs especially from Basic Needs and Off-Campus Resources.
• This includes purchasing equipment and other supplies, creating OOEFs, facilitating reimbursements, and maintaining expenditures for financial audits.
• Using a Procard and completing account receivables processing for the Procard.
• Assist with staffing on-campus programs for Student Support areas.
• Serve as a resource to Student Outreach and Support on critical operations including assisting in processing class absence notes, processing student death memos, planning and implementing UT Remembers with University Events and Experiences, maintaining up-to-date reporting on BCAL concerns including Protocall reports, and scheduling and preparing documentation for BAT meetings.
• Serve as backup support and coverage to the student employees assigned to Main 7, ensuring appropriate front desk coverage during absences and peak times, serving as the primary point of contact for visitors, faculty, staff, students, and external guests by providing excellent customer service when answering phone calls, serving walk-in customers, and assisting with crisis situations.
• Assist with collecting and submitting responsive documents for Open Records Requests regarding programs under Student Support.
• Serve on campus-wide committees.
• Other duties as assigned.

Skills

Excellent organizational skills

Interpersonal communication

Verbal and written communication

Independent work

Customer service

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Student Support Administrative Program Coordinator - Student Enrollment and Support Services

Position Open To: All Applicants

Weekly Scheduled Hours: 40

FLSA Status: Exempt from FLSA

Earliest Start Date: Oct 12, 2026

Position Duration: Expected to Continue

Location: UT MAIN CAMPUS

General Notes Must be eligible to work in the United States on a full-time basis for any employer.

Position is located in Austin, TX.

Purpose

Provides administrative oversight for all areas of Student Support as well as assists with the implementation of programs for Off-Campus Resources and Basic Needs. This position is charged with maintaining positive customer service for anyone engaging with Student Support and/or Behavior Concerns Advice Line (BCAL).

Responsibilities

• Coordinate administrative pieces for Student Support programs especially from Basic Needs and Off-Campus Resources.
• This includes purchasing equipment and other supplies, creating OOEFs, facilitating reimbursements, and maintaining expenditures for financial audits.
• Using a Procard and completing account receivables processing for the Procard.
• Assist with staffing on-campus programs for Student Support areas.
• Serve as a resource to Student Outreach and Support on critical operations including assisting in processing class absence notes, processing student death memos, planning and implementing UT Remembers with University Events and Experiences, maintaining up-to-date reporting on BCAL concerns including Protocall reports, and scheduling and preparing documentation for BAT meetings.
• Serve as backup support and coverage to the student employees assigned to Main 7, ensuring appropriate front desk coverage during absences and peak times, serving as the primary point of contact for visitors, faculty, staff, students, and external guests by providing excellent customer service when answering phone calls, serving walk-in customers, and assisting with crisis situations.
• Assist with collecting and submitting responsive documents for Open Records Requests regarding programs under Student Support.
• Serve on campus-wide committees.
• Other duties as assigned.

Required Qualifications

• Bachelor's degree and three years of work experience.
• Ability to work independently and meet deadlines with limited supervision.
• Proficiency with Microsoft Office Suite.
• Excellent organization skills and attention to detail.
• Excellent interpersonal, verbal and written communication skills.
• Ability to pass all required background checks as required by the Youth Protection Office to serve as a university Designated Individual.
• Ability to gain authorization to drive a university vehicle.
• Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Knowledge and experience with UT Austin processes and procedures.
• Experience with UT Austin HR and accounting procedures.
• Experience managing student team members.
• Previous work with youth programs that require youth protection compliance.

Driving Required

This job requires a class "C" operator's driver's license. The applicant selected must provide a current three year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident. Employees who are required to have a CDL are subject to drug and alcohol testing (pre-employment, post-accident, reasonable suspicion, random, return-to-duty, and follow-up drug and alcohol testing).

Salary Range

$52,000 + depending on qualifications

Working Conditions

• May work in extreme temperatures
• May work around standard office conditions
• Repetitive use of a keyboard at a workstation
• Use of manual dexterity
• Lifting and moving

Required Materials

• Resume/CV 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Employment Eligibility

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency

The University of Texas at Austin will not dismiss or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English and Spanish) [PDF] Right to Work Poster (English) [PDF] Right to Work Poster (Spanish) [PDF]

Compliance

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.