Student Success & Workforce Programs Architect

Virginia's Community College System; Richmond (VA); On-site; USD 46,000 - 51,000; Full time

Job summary

Southwest Virginia Community College (SWCC) seeks a G3 Success Advisor & Program Developer to blend student success coaching with employer-driven program development in its Workforce Development and Continuing Education Division.

This role collaborates with employers to design high-quality, demand-driven training programs and supports students from inquiry through completion, expanding partnerships and strengthening pipelines for strong outcomes.

Qualifications

• Experience advising, coaching, or student services in higher education.
• Ability to work with racially, ethnically, economically, and age-diverse individuals.
• Excellent customer service with strong follow-up and communication skills.
• Familiarity with student information systems and data tracking tools.

Responsibilities

• Support on-campus and virtual recruitment through advising and referrals.
• Represent SWCC at community events and career fairs.
• Deliver presentations to community groups and workforce partners.
• Collaborate with marketing to develop promotional materials featuring employer and student success stories.
• Respond to inquiries, qualify leads, and guide enrollment and funding processes.
• Track conversion metrics and assist in improving recruitment workflows.
• Provide pre-enrollment advising on program pathways, expectations, costs, schedules, and funding options.
• Assist students with onboarding, registration, and orientation to workforce programs.
• Develop individualized student success plans with goals and support strategies.

Skills

Student advising

Interpersonal skills

Customer service

Organization

Communication

Problem-solving

Flexibility

Teamwork

Tools

PeopleSoft

Navigate

Microsoft Office

Microsoft Teams

Google Docs

Job description

Southwest Virginia Community College (SWCC) seeks a G3 Success Advisor & Program Developer to blend student success coaching with employer-driven program development in its Workforce Development and Continuing Education Division.

This role collaborates with employers to design high-quality, demand-driven training programs and supports students from inquiry through completion, expanding partnerships and strengthening pipelines for strong outcomes.