G3 Success Advisor & Program Developer

Virginia's Community College System; Richmond (VA); On-site; USD 46,000 - 51,000; Full time

Job summary

Southwest Virginia Community College (SWCC) seeks a G3 Success Advisor & Program Developer to blend student success coaching with employer-driven program development in its Workforce Development and Continuing Education Division.

This role collaborates with employers to design high-quality, demand-driven training programs and supports students from inquiry through completion, expanding partnerships and strengthening pipelines for strong outcomes.

Qualifications

• Experience advising, coaching, or student services in higher education.
• Ability to work with racially, ethnically, economically, and age-diverse individuals.
• Excellent customer service with strong follow-up and communication skills.
• Familiarity with student information systems and data tracking tools.

Responsibilities

• Support on-campus and virtual recruitment through advising and referrals.
• Represent SWCC at community events and career fairs.
• Deliver presentations to community groups and workforce partners.
• Collaborate with marketing to develop promotional materials featuring employer and student success stories.
• Respond to inquiries, qualify leads, and guide enrollment and funding processes.
• Track conversion metrics and assist in improving recruitment workflows.
• Provide pre-enrollment advising on program pathways, expectations, costs, schedules, and funding options.
• Assist students with onboarding, registration, and orientation to workforce programs.
• Develop individualized student success plans with goals and support strategies.

Skills

Student advising

Interpersonal skills

Customer service

Organization

Communication

Problem-solving

Flexibility

Teamwork

Tools

PeopleSoft

Navigate

Microsoft Office

Microsoft Teams

Google Docs

Job description

Working Title G3 Success Advisor & Program Developer Role Title Education Support Spec III Role Code 29144-SW FLSA Nonexempt Pay Band 04 Position Number 294R0022 Agency Southwest Virginia Community College Division Southwest Virginia Community College (Div) Work Location Tazewell - 185 Hiring Range $45,739 to $50,500 Emergency/Essential Personnel No EEO Category 2-Professionals Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs- No Does this position have a bilingual or multilingual skill requirement or preference? No

Work Schedule
Monday through Friday, 7:45am to 4:30pm with occasional evening & weekend hours.

Sensitive Position No Job Description

Why Join SWCC?

Be part of an institution that transforms lives through education and workforce training. At SWCC, you’ll contribute to student success, support our communities, and work alongside dedicated colleagues in a welcoming and supportive environment.

Southwest Virginia Community College (SWCC) invites qualified applicants to apply for the position of G3 Success Advisor & Program Developer within the Workforce Development and Continuing Education Division. This unique hybrid role combines student success coaching with employer-based program development to support our mission of preparing a skilled regional workforce. This unique hybrid role combines student success coaching with employer-based program development to support our mission of preparing a skilled regional workforce. The G3 Success Advisor & Program Developer will collaborate with employers to design high-quality, demand-driven workforce training programs while proactively supporting students from inquiry through completion. This position plays a critical role in expanding partnerships, strengthening program pipelines, and ensuring strong student outcomes across workforce training programs.

Job Duties Include But Are Not Limited To

• Support on-campus and virtual recruitment through drop-in advising, information sessions, and referrals.
• Represent SWCC at community events, career fairs, employer showcases, and high school CTE programs.
• Deliver presentations to community groups and workforce partners.
• Collaborate with other division staff, to partner with marketing to develop promotional materials and highlight employer and student success stories.
• Respond promptly to inquiries, qualify leads, and guide prospects through the enrollment and funding process.
• Track conversion metrics and assist in improving recruitment and enrollment workflows

Student Success Coaching

• Provide pre-enrollment advising on program pathways, expectations, costs, schedules, and funding options.
• Assist students with onboarding, registration, and orientation to workforce programs.
• Develop individualized student success plans with goals, milestones, and support strategies. Conduct regular check-ins and connect students to wraparound services (childcare, transportation, tutoring, counseling).
• Track student engagement, document advising interactions, and coordinate interventions when needed.
• Assist students with credential completion, exit interviews, and transitions to next-step training or employment.
• Track student success, employment outcomes, and participation in continuing education programs.

Program Development & Employer Engagement

• Build and maintain employer relationships in high‑demand sectors (healthcare, manufacturing, IT, transportation, etc.).
• Conduct discovery meetings to assess employer skill gaps and incumbent‑worker training needs. Co‑develop workforce training programs, including curricula, competencies, and learning outcomes.
• Co‑develop and draft MOUs, training proposals, budgets, and scopes of work for employer-sponsored training.
• In collaboration with Coordinator of Workforce Programs, assist in the logistics for training delivery (instructors, facilities, materials, schedules).
• Track employer engagement activities, training outcomes, and return on investment.
• As requested, support grant development and collaborate with regional workforce agencies and economic development organizations.
• Collect and analyze employer feedback to continuously improve training programs.

Cross-Functional & Administrative Responsibilities

• Maintain timely, accurate student and employer records in CRM/student systems.
• Ensure FERPA compliance and adherence to institutional policies.
• Contribute to program evaluation, reporting, and strategic planning initiatives.
• Participate in professional development opportunities to remain current on workforce trends and industry credentials.

This is a grant‑funded position. Continued employment in this role is contingent upon funding availability and the needs of the College. Position is not eligible for severance benefits under state policy.

Position is located on main campus but will occasionally require travel to off-campus sites and other locations.

A one-year probationary period is required for both new hires and transfers

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Knowledge of barriers to educational success and a desire to help others reach their educational goals;
• Experience working with racially, ethnically, economically and age diverse individuals;
• Strong interpersonal skills to help engage, provide support to, and motivate students;
• Excellent customer service skills, including the ability to effectively follow up and follow through; Effective oral and written communication skills;
• Effective problem‑solving skills; Excellent organizational skills;
• Proficient in use of technology, including Microsoft Office, Microsoft Teams, and Google docs; Demonstrated ability to work effectively both independently as well as part of a team;
• Desire to learn and grow as professional needs arise;
• Must be caring, organized, communicative, and flexible.
• Experience in higher education advising, coaching, or student services.
• Familiarity with PeopleSoft, Navigate, or comparable student information systems

Additional Considerations

• Knowledge of financial aid, scholarship resources, and workforce training funding streams. Experience with workforce-to-academic pathways and credential progression models.
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