Student Success & Support Services Specialist

Lansing Community College; Lansing (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Lansing Community College in Michigan is hiring a Student Support Services Specialist to deliver student-centered service within the Center for Student Support. You will greet students, provide college information, and manage intake and appointment scheduling following established procedures.

The role also covers service counter operations, multi-channel inquiries, and supportive duties such as event coordination, purchasing, room reservations, and data reporting.

Qualifications

• Associate degree or equivalent experience required.
• Experience providing administrative and operational support.
• Experience using computer systems and Microsoft Office Suite.
• Customer service experience required.

Responsibilities

• Greet and assist students and provide general college information.
• Support intake and appointment scheduling per procedures.
• Share responsibility for service counter operations and multi-channel inquiries.
• Provide training and direction to student employees and support events, purchasing, room reservations, data reporting.

Skills

Administrative support

Customer service

Multichannel communication

Bilingual communication

Education

Associate degree from a regionally accredited institution or equivalent

Tools

Microsoft Office Suite

Databases

Job description

Lansing Community College in Michigan is hiring a Student Support Services Specialist to deliver student-centered service within the Center for Student Support. You will greet students, provide college information, and manage intake and appointment scheduling following established procedures.

The role also covers service counter operations, multi-channel inquiries, and supportive duties such as event coordination, purchasing, room reservations, and data reporting.