FT Support - Student Support Services Specialist

Lansing Community College; Lansing (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Lansing Community College in Michigan is hiring a Student Support Services Specialist to deliver student-centered service within the Center for Student Support. You will greet students, provide college information, and manage intake and appointment scheduling following established procedures.

The role also covers service counter operations, multi-channel inquiries, and supportive duties such as event coordination, purchasing, room reservations, and data reporting.

Qualifications

• Associate degree or equivalent experience required.
• Experience providing administrative and operational support.
• Experience using computer systems and Microsoft Office Suite.
• Customer service experience required.

Responsibilities

• Greet and assist students and provide general college information.
• Support intake and appointment scheduling per procedures.
• Share responsibility for service counter operations and multi-channel inquiries.
• Provide training and direction to student employees and support events, purchasing, room reservations, data reporting.

Skills

Administrative support

Customer service

Multichannel communication

Bilingual communication

Education

Associate degree from a regionally accredited institution or equivalent

Tools

Microsoft Office Suite

Databases

Job description

Build your future at Lansing Community College!

FT Support - Student Support Services Specialist

Title: FT Support - Student Support Services Specialist

Posting Closes at 11:55 PM on:09/25/2026

Compensation Type:Hourly Salary

Employee Classification: FT Support Staff- Union

Level:FT Support-4

Department: Student Support Admin - 20201

The Student Support Services Specialist provides student-centered service and operational support to ensure the effective delivery of programs and services within the Center for Student Support (CSS). The Specialist greets and assists students, provides general college information and supports intake and appointment scheduling in accordance with established procedures. The position shares responsibility for service counter operations, responds to inquiries across multiple communication channels and provides training and direction to student employees. The Specialist supports administrative and operational functions such as event coordination, purchasing, room reservations, data reporting and other assigned projects. The role contributes to a welcoming and inclusive environment and collaborates with students, faculty, staff, administrators and community partners to support student success and meet the needs of a diverse student population.

Regular on campus presence is expected for all LCC employment. Any flexible work schedules and/or hybrid work schedules approved by the College are subject to change based on the needs of the LCC community.

LCC policy requires all LCC employees to be residents of the State of Michigan and to perform all work (with limited exceptions) within the State of Michigan.

Final candidates will be subject to a criminal background check as part of the employment process.

Required Qualifications:

• Associate degree from a regionally accredited institution or an equivalent combination of education and work experience.
• Demonstrated experience providing administrative, operational or office support functions.
• Demonstrated experience using computer systems, including databases, Microsoft Office Suite or similar.
• Demonstrated customer service experience.

Preferred Qualifications:

• Bilingual communication skills.
• Experience working in a higher education setting.
• Experience guiding, training or supervising others.

Lansing Community College prohibits sex discrimination in any educational program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at lcc.edu/consumer-information/equal.html .

Advertised: 04 Sep 2026 Eastern Daylight Time
Applications close: 25 Sep 2026 Eastern Daylight Time

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