Student Success & Sign-Up Specialist

Guitar Center; Ballenger Creek (MD); Hybrid; USD 22,000 - 25,000; Full time

Job summary

Guitar Center in United States (Maryland region) is seeking a Lesson Advisor to manage the customer experience for our Lessons program. You will drive student sign-ups, provide top-tier service, and troubleshoot scheduling, billing, and program issues in a hybrid/on-site environment.

The role requires at least a high school diploma and two years in an office setting, with strong communication, organizational, and Excel skills to meet sales and service targets.

Qualifications

• High school diploma or GED required.
• Minimum two years' experience working in an office environment.
• Excellent phone and customer service skills.

Responsibilities

• Execute student acquisition strategies that drive sales and promotional programs necessary for business growth.
• Provide a best in class program and customer service experience that aligns with the business vision and strategy.
• Adhere to program quality standards in all interactions.
• Meet performance and sales goals set by management.
• Stay current on program and product changes.
• Implement a consultative approach for sign-up/scheduling services to maximize customer satisfaction and increase business performance.
• Conduct outbound call campaigns to engage prospective students, enrolled students, and customers.
• Effectively communicate the program and company's value proposition.
• Troubleshoot and resolve customer impacting issues including lessons programs/services, scheduling, instructors, policy, billing.
• Additional duties as assigned.

Skills

Customer service

Outlook

Word

Excel

Data entry

Communication skills

Organizational skills

Time management

Multitasking

Problem solving

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Guitar Center in United States (Maryland region) is seeking a Lesson Advisor to manage the customer experience for our Lessons program. You will drive student sign-ups, provide top-tier service, and troubleshoot scheduling, billing, and program issues in a hybrid/on-site environment.

The role requires at least a high school diploma and two years in an office setting, with strong communication, organizational, and Excel skills to meet sales and service targets.