Hybrid Lesson Advisor – Customer Growth & Signup Expert

Music & Arts; Frederick (MD); Hybrid; USD 22,000 - 23,000; Full time

Job summary

Guitar Center is seeking a Lesson Advisor to manage the Lessons customer experience in a hybrid/on-site environment. You will act as the face of the Lessons business, guiding sign-up and purchase experiences for students.

Responsibilities include driving sales through outreach, delivering excellent customer service, and maintaining program quality. The role requires a high school diploma and at least two years in an office setting, with strong communication and analytical skills.

Qualifications

• High school diploma or GED required.
• Minimum two years' experience working in an office environment required.
• Proficiency in Microsoft Outlook and Word.
• Intermediate understanding of Excel.

Responsibilities

• Execute student acquisition strategies that drive sales and promotional programs.
• Provide a best in class program and customer service experience.
• Adhere to program quality standards in all interactions.
• Meet performance and sales goals set by management.
• Stay current on program and product changes.
• Implement a consultative approach for sign-up/scheduling services to maximize customer satisfaction.
• Conduct outbound call campaigns to engage prospective students and customers.
• Communicate the program's value proposition clearly.
• Troubleshoot and resolve customer issues related to lessons, scheduling, instructors, billing.

Skills

Analytical skills

Attention to detail

Communication skills

Phone/customer service

Time management

Multi-tasking

Organizational skills

Deductive reasoning

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Excel

Job description

Guitar Center is seeking a Lesson Advisor to manage the Lessons customer experience in a hybrid/on-site environment. You will act as the face of the Lessons business, guiding sign-up and purchase experiences for students.

Responsibilities include driving sales through outreach, delivering excellent customer service, and maintaining program quality. The role requires a high school diploma and at least two years in an office setting, with strong communication and analytical skills.