Lesson Advisor

Guitar Center; Ballenger Creek (MD); On-site; USD 22,000 - 25,000; Full time

Job summary

Guitar Center in United States (Maryland region) is seeking a Lesson Advisor to manage the customer experience for our Lessons program. You will drive student sign-ups, provide top-tier service, and troubleshoot scheduling, billing, and program issues in a hybrid/on-site environment.

The role requires at least a high school diploma and two years in an office setting, with strong communication, organizational, and Excel skills to meet sales and service targets.

Qualifications

• High school diploma or GED required.
• Minimum two years' experience working in an office environment.
• Excellent phone and customer service skills.

Responsibilities

• Execute student acquisition strategies that drive sales and promotional programs necessary for business growth.
• Provide a best in class program and customer service experience that aligns with the business vision and strategy.
• Adhere to program quality standards in all interactions.
• Meet performance and sales goals set by management.
• Stay current on program and product changes.
• Implement a consultative approach for sign-up/scheduling services to maximize customer satisfaction and increase business performance.
• Conduct outbound call campaigns to engage prospective students, enrolled students, and customers.
• Effectively communicate the program and company's value proposition.
• Troubleshoot and resolve customer impacting issues including lessons programs/services, scheduling, instructors, policy, billing.
• Additional duties as assigned.

Skills

Customer service

Outlook

Word

Excel

Data entry

Communication skills

Organizational skills

Time management

Multitasking

Problem solving

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Location: Hybrid, on-site
Employment Type: Full-Time
Pay: $16-$17/hr

The Lesson Advisor is empowered and responsible for managing all facets of the Lessons customer experience and is responsible for establishing, servicing, and maintaining a student base in an Omni channel environment. He/she is the "face" of the Lessons business and is expected to provide our Customers with the best sign-up and purchase experiences possible.

RESPONSIBILITIES/DUTIES

• Execute student acquisition strategies that drive sales and promotional programs necessary for business growth
• Provide a best in class program and customer service experience that aligns with the business vision and strategy
• Adhere to program quality standards in all interactions
• Meet performance and sales goals set by management
• Stay current on program and product changes
• Implement a consultative approach for sign-up/scheduling services to maximize customer satisfaction and increase business performance.
• Conduct intentional outbound call campaigns to engage prospective students, enrolled students, and customers
• Effectively communicate the program and company's value proposition
• Troubleshoot and resolve customer impacting issues to include lessons programs services, scheduling, instructors, policy and procedure, account status, marketing promotions/campaigns, and billing
• Additional duties as assigned.

To join our band, you'll need the following experience:

• High school diploma or GED required.
• Minimum two years' experience working in an office environment required.

• Standout applicants will demonstrate:

  • Superior analytical skills geared towards identifying exceptions, errors and systemic failure.
  • Superior attention to detail and follow through.
  • Proficiency required in Microsoft Outlook and Word.
  • Intermediate understanding of Excel.
  • Ability to file accurately (alphabetically and/or numerically).
  • Mathematical aptitude required.
  • Superior written and verbal communication skills.
  • Excellent phone and customer service skills.
  • Superior organizational skills.
  • Superior deductive reasoning and analytical skills.
  • Vigilant with regard to the early recognition of system problems.
  • Thorough testing and troubleshooting skills.
  • Reliable attendance is required.
  • Willingness to work seasonal overtime as required.
  • Excellent time management and multi-tasking skills.
  • Ability to maintain standards of conduct expected in a professional environment

About Guitar Center

The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

The Guitar Center Company operates through several business divisions. Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290 stores across the United States. 2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast.

E-Commerce brands Guitar Center, Musician's Friend and WWBW offer online sales of a broad selection of music products. The Music & Arts division operates more than 220 stores specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors, and students since 1952. AVDG and GCPro headline the enterprise audio-visual integration business, delivering a best-in-class commercial and residential customer experience.

Why join us?

With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music. Share: Tweet Share on Facebook Share on LinkedIn

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.

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