Lesson Advisor

Guitar Center Inc.; Kansas City (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Bilingual pay differential

Job summary

Guitar Center Inc. is seeking a Lessons Advisor to support and grow the Lessons program by handling calls, coordinating schedules, and delivering outstanding customer service. The role can be performed in hybrid, remote, or on-site environments based on business needs.

You will advertise the program, schedule students with instructors, document interactions, and collaborate with stores and partners to drive lesson growth while maintaining Guitar Center brand standards.

Qualifications

• Strong communication and customer service skills.
• Ability to manage multiple systems and tasks simultaneously.
• Comfortable with outbound calling and consultative conversations.

Responsibilities

• Handle inbound and outbound calls related to Guitar Center Lessons.
• Advertise and promote Guitar Center Lessons to prospective and existing customers.
• Schedule students with appropriate instructors based on availability, skill level, and goals.
• Research students and instructors to ensure accurate placement and follow-up.
• Manage lesson-related cases, questions, and issue resolution.
• Stay up to date on processes, systems, tools, and Guitar Center brand standards.
• Accurately document customer interactions in internal systems.
• Collaborate with store teams, instructors, and internal partners to support lesson growth and customer satisfaction.

Skills

Communication

Customer service

Multitasking

Outbound calling

Bilingual Spanish

Music passion

Job description

Location: Hybrid, Remote, or On-Site
Employment Type: Full-Time
Pay: Competitive hourly rate
Pay Differential: Additional compensation for bilingual Spanish-speaking candidates

Position Summary

The Lessons Advisor supports and grows Guitar Center’s Lessons program by managing inbound and outbound calls, coordinating lesson schedules, and delivering excellent customer service. This role may be performed in a hybrid, remote, or on-site environment, based on business needs and eligibility.

Key Responsibilities

• Handle inbound and outbound calls related to Guitar Center Lessons
• Advertise and promote Guitar Center Lessons to prospective and existing customers
• Schedule students with appropriate instructors based on availability, skill level, and goals
• Research students and instructors to ensure accurate placement and follow-up
• Manage lesson-related cases, questions, and issue resolution
• Stay up to date on processes, systems, tools, and Guitar Center brand standards
• Accurately document customer interactions in internal systems
• Collaborate with store teams, instructors, and internal partners to support lesson growth and customer satisfaction

To join our band, you'll need the following experience:

Qualifications

• Strong communication and customer service skills
• Ability to manage multiple systems and tasks simultaneously
• Comfortable with outbound calling and consultative conversations
• Passion for music, education, or the Guitar Center brand
• Bilingual Spanish-speaking skills preferred (eligible for pay differential)
• Opportunities to work hybrid, remote, or on-site, depending on role requirements and business needs
• For remote roles: ability to work in a quiet, distraction-free environment with reliable internet

About Guitar Center

The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

The Guitar Center Company operates through several business divisions. Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290 stores across the United States. 2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast.

E-Commerce brands Guitar Center, Musician's Friend and WWBW offer online sales of a broad selection of music products. The Music & Arts division operates more than 220 stores specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors, and students since 1952. AVDG and GCPro headline the enterprise audio‑visual integration business, delivering a best‑in‑class commercial and residential customer experience.

Why join us?

With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music. Share: Tweet Share on Facebook Share on LinkedIn

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements.