Hybrid Lessons Experience Advisor

AVDG LLC; Ballenger Creek (MD); Hybrid; USD 22,000 - 23,000; Full time

Job summary

The Lesson Advisor at Guitar Center is the frontline face of the Lessons business, responsible for managing the customer experience across Omni channels and building a student base. You will drive sign-ups, scheduling, and high-quality service while meeting performance goals.

Ideal candidates have a high school diploma, 2+ years in an office setting, and strong communication, analytical, and organizational skills. The role offers hybrid/on-site work and hourly pay in a retail environment.

Qualifications

• High school diploma or GED required.
• Minimum two years' experience working in an office environment required.
• Superior analytical skills geared towards identifying exceptions, errors and systemic failure.
• Superior attention to detail and follow through.
• Proficiency required in Microsoft Outlook and Word.
• Intermediate understanding of Excel.
• Ability to file accurately (alphabetically and/or numerically).
• Mathematical aptitude required.
• Superior written and verbal communication skills.
• Excellent phone and customer service skills.
• Superior organizational skills.
• Superior deductive reasoning and analytical skills.
• Vigilant with regard to the early recognition of system problems.
• Thorough testing and troubleshooting skills.
• Reliable attendance is required.

Responsibilities

• Execute student acquisition strategies that drive sales and promotional programs necessary for business growth
• Provide a best in class program and customer service experience that aligns with the business vision and strategy
• Adhere to program quality standards in all interactions
• Meet performance and sales goals set by management
• Stay current on program and product changes
• Implement a consultative approach for sign-up/scheduling services to maximize customer satisfaction and increase business performance.
• Conduct intentional outbound call campaigns to engage prospective students, enrolled students, and customers
• Effectively communicate the program and company's value proposition
• Troubleshoot and resolve customer impacting issues to include lessons programs services, scheduling, instructors, policy and procedure, account status, marketing promotions/campaigns, and billing
• Additional duties as assigned.

Skills

Superior analytical skills

Superior attention to detail

Excellent written and verbal

Excellent phone and customer service

Superior organizational skills

Superior deductive reasoning

Strong time management

Multi-tasking skills

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The Lesson Advisor at Guitar Center is the frontline face of the Lessons business, responsible for managing the customer experience across Omni channels and building a student base. You will drive sign-ups, scheduling, and high-quality service while meeting performance goals.

Ideal candidates have a high school diploma, 2+ years in an office setting, and strong communication, analytical, and organizational skills. The role offers hybrid/on-site work and hourly pay in a retail environment.