Music Lessons Growth Specialist

Guitar Center Inc.; Kansas City (MO); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Bilingual pay differential

Job summary

Guitar Center Inc. is seeking a Lessons Advisor to support and grow the Lessons program by handling calls, coordinating schedules, and delivering outstanding customer service. The role can be performed in hybrid, remote, or on-site environments based on business needs.

You will advertise the program, schedule students with instructors, document interactions, and collaborate with stores and partners to drive lesson growth while maintaining Guitar Center brand standards.

Qualifications

• Strong communication and customer service skills.
• Ability to manage multiple systems and tasks simultaneously.
• Comfortable with outbound calling and consultative conversations.

Responsibilities

• Handle inbound and outbound calls related to Guitar Center Lessons.
• Advertise and promote Guitar Center Lessons to prospective and existing customers.
• Schedule students with appropriate instructors based on availability, skill level, and goals.
• Research students and instructors to ensure accurate placement and follow-up.
• Manage lesson-related cases, questions, and issue resolution.
• Stay up to date on processes, systems, tools, and Guitar Center brand standards.
• Accurately document customer interactions in internal systems.
• Collaborate with store teams, instructors, and internal partners to support lesson growth and customer satisfaction.

Skills

Communication

Customer service

Multitasking

Outbound calling

Bilingual Spanish

Music passion

Job description

Guitar Center Inc. is seeking a Lessons Advisor to support and grow the Lessons program by handling calls, coordinating schedules, and delivering outstanding customer service. The role can be performed in hybrid, remote, or on-site environments based on business needs.

You will advertise the program, schedule students with instructors, document interactions, and collaborate with stores and partners to drive lesson growth while maintaining Guitar Center brand standards.