Student Success & Retention Specialist

Central Ohio ATD; Delaware; Sur place; USD 24 000 - 34 000; Plein temps

Résumé du poste

Columbus State Community College Delaware Campus is seeking a Specialist, Student Support & Retention to develop meaningful relationships with students and provide individualized support to improve persistence, academic achievement, credential completion, graduation, and transfer readiness.

The role uses data-informed practices and retention technologies to identify at-risk students, coordinate timely interventions, and collaborate with faculty, advisors, and services to remove barriers to

Qualifications

• Two (2) years of experience in one or more of the following: Academic Advising, Student Success, Retention Programs, Case Management, Student Affairs, Community College Student Services.

Responsabilités

• Supports and maintains comprehensive student outreach, case management, and retention initiatives designed to promote enrollment persistence, academic success, and credential completion.
• Proactively engages students through targeted outreach campaigns, individualized support plans, and guided referrals to campus and community resources.
• Monitors student progress utilizing early alert systems, retention analytics, and other predictive indicators to identify at-risk students and coordinate timely interventions.
• Collaborates with faculty, advisors, and student services partners to resolve barriers to success, improve term-to-term retention, increase registration yield, and support achievement of campus enrollment and completion goals.
• Maintains accurate case documentation, tracks intervention outcomes, and evaluates the effectiveness of retention strategies through data-informed decision making and continuous improvement practices.
• Provides student support through resource referral, data management, and collaborative services that promote student persistence.
• Utilizes student information systems and retention technologies to document interactions, track outcomes, maintain records, and support assessment and reporting activities.
• Collaborates with faculty, Academic Advising, Financial Aid, Career Services, Counseling Services, Accessibility Services, Tutoring, and community partners to connect students with resources and remove barriers to success.
• Participates in student success initiatives, campus committees, and cross-functional teams.
• Provides professional customer service to students, faculty, staff, administrators, and community members by responding to inquiries, providing information, resolving concerns, and facilitating referrals.
• Maintains confidential records and assists with data analysis, reporting, and performance measurement to support campus operations and planning.

Connaissances

Student services experience

Formation

High School Diploma or GED

Description du poste

Columbus State Community College Delaware Campus is seeking a Specialist, Student Support & Retention to develop meaningful relationships with students and provide individualized support to improve persistence, academic achievement, credential completion, graduation, and transfer readiness.

The role uses data-informed practices and retention technologies to identify at-risk students, coordinate timely interventions, and collaborate with faculty, advisors, and services to remove barriers to