Specialist, Student Support & Retention Delaware

Columbus State Community College; Delaware (OH); In loco; USD 24.000 - 34.000; Tempo pieno

Descrizione del lavoro

Columbus State Community College is seeking a Specialist, Student Support & Retention at the Delaware Campus. You will develop meaningful relationships with students, provide targeted support, and use data-informed practices to improve persistence, credential completion, graduation, and transfer readiness.

You will collaborate with faculty, advising, financial aid, and tutoring to connect students with resources, maintain records, and drive campus success initiatives.

Competenze

• High school diploma or GED required.
• Experience in student advising, success, or retention programs preferred.
• Ability to work with diverse student populations and campuses.

Mansioni

• Engage in student outreach and retention initiatives to promote persistence and success.
• Monitor progress using early alert systems and analytics to identify at-risk students.
• Collaborate with faculty, advisors, and services to remove barriers to success.
• Maintain documentation of interventions and evaluate program effectiveness.
• Provide professional customer service and coordinate referrals to campus resources.

Conoscenze

Student outreach

Case management

Retention analytics

Cross-functional collaboration

Formazione

High School Diploma or GED

Strumenti

Student information systems

Retention technologies

Descrizione del lavoro

Compensation Type: Hourly

Compensation: $20.85

The Specialist, Student Support & Retention develops meaningfulrelationships with students throughout their educational journeyand provides individualized support designed to improvepersistence, academic achievement, credential completion,graduation, and transfer readiness at the Delaware Campus. TheSpecialist utilizes data-informed practices and student successtechnologies to identify at-risk students and implement targetedinterventions that support student success. This position serves avaried student population including commuter students, adultlearners, first-generation students, workforce-developmentstudents, rural learners, and students from historicallyunderserved populations.

ESSENTIAL JOB FUNCTIONS

Student Outreach, Case Management & RetentionSupport

• Supports and maintains comprehensive student outreach, casemanagement, and retention initiatives designed to promoteenrollment persistence, academic success, and credentialcompletion. Proactively engages students through targeted outreachcampaigns, individualized support plans, and guided referrals tocampus and community resources.
• Monitors student progress utilizing early alert systems,retention analytics, and other predictive indicators to identifyat-risk students and coordinate timely interventions. Collaborateswith faculty, advisors, and student services partners to resolvebarriers to success, improve term-to-term retention, increaseregistration yield, and support achievement of campus enrollmentand completion goals.
• Maintains accurate case documentation, tracks interventionoutcomes, and evaluates the effectiveness of retention strategiesthrough data-informed decision making and continuous improvementpractices.

Student Support, Collaboration & Customer Service

• Provides student support through resource referral, datamanagement, and collaborative services that promote studentpersistence. Utilizes student information systems and retentiontechnologies to document interactions, track outcomes, maintainrecords, and support assessment and reporting activities.
• Collaborates with faculty, Academic Advising, Financial Aid,Career Services, Counseling Services, Accessibility Services,Tutoring, and community partners to connect students with resourcesand remove barriers to success. Participates in student successinitiatives, campus committees, and cross-functional teams.
• Provides professional customer service to students, faculty,staff, administrators, and community members by responding toinquiries, providing information, resolving concerns, andfacilitating referrals. Maintains confidential records and assistswith data analysis, reporting, and performance measurement tosupport campus operations and planning. Handles testing centerduties as needed.

Program & Engagement Support

• Assists in implementing retention-focused programs, workshops,student success initiatives, orientation activities, and engagementopportunities that foster connection to the College. Supportscommuter and adult learner engagement efforts.

Culture of Respect

• Fosters and maintains a safe environment of respect andinclusion for faculty, staff, students, and members of thecommunity.

Schedule

Hours may include working outside of a normalworkweek schedule with non-traditional work hours such as 11 am-7pm/12 pm-8 pm.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

• High School Diploma or GED
• Two (2) years of experience in one or more of the following:Academic Advising, Student Success, Retention Programs, CaseManagement, Student Affairs, Community College Student Services.Experience working with Community college students, Adult learners,First-generation students, Rural and commuter studentpopulations.
• State Motor Vehicle Operator's License or demonstrable abilityto gain access to work site(s).
• An appropriate combination of education, training, coursework,and experience may qualify a candidate.

CSCC has the right to revise this position description at anytime. This position description does not represent in any way a contract of employment.

Full Time/Part Time:

Full time

Scheduled Hours:

40