Specialist, Student Support & Retention Delaware

Columbus State Community College; Delaware; On-site; USD 24,000 - 34,000; Full time

Job summary

Columbus State Community College invites applications for the Specialist, Student Support & Retention at the Delaware Campus. The role focuses on building meaningful relationships with students, delivering targeted interventions to improve persistence, and using data-informed practices to support success across commuter, adult, and first-generation student populations.

The position emphasizes collaboration with faculty, advisors, and student services, with duties spanning outreach, case

Qualifications

• High School Diploma or GED.
• Two (2) years of experience in one or more of the following: Academic Advising, Student Success, Retention Programs, Case Management, Student Affairs, Community College Student Services.
• Experience working with Community college students, Adult learners, First-generation students, Rural and commuter student populations.
• State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
• An appropriate combination of education, training, coursework, and experience may qualify a candidate.

Responsibilities

• Student Outreach, Case Management & Retention Support: supports outreach, case management and retention initiatives to promote enrollment persistence and academic success.
• Student Support, Collaboration & Customer Service: provides customer service and collaborates with campus partners to connect students with resources.
• Program & Engagement Support: assists in retention-focused programs, workshops, and engagement opportunities.
• Culture of Respect: fosters a safe environment of respect and inclusion for all.
• Schedule: may require non-traditional hours, e.g., 11am-7pm or 12pm-8pm.

Skills

Student outreach

Case management

Retention strategies

Education

High School Diploma or GED

Tools

Student information systems

Retention analytics

Job description

Compensation Type: Hourly Compensation: $20.85

Specialist, Student Support & Retention

Develops meaningful relationships with students throughout their educational journey and provides individualized support designed to improve persistence, academic achievement, credential completion, graduation, and transfer readiness at the Delaware Campus. The Specialist utilizes data-informed practices and student success technologies to identify at-risk students and implement targeted interventions that support student success. This position serves a varied student population including commuter students, adult learners, first-generation students, workforce-development students, rural learners, and students from historically underserved populations.

ESSENTIAL JOB FUNCTIONS

Student Outreach, Case Management & Retention Support

Supports and maintains comprehensive student outreach, case management, and retention initiatives designed to promote enrollment persistence, academic success, and credential completion. Proactively engages students through targeted outreach campaigns, individualized support plans, and guided referrals to campus and community resources. Monitors student progress utilizing early alert systems, retention analytics, and other predictive indicators to identify at-risk students and coordinate timely interventions. Collaborates with faculty, advisors, and student services partners to resolve barriers to success, improve term-to-term retention, increase registration yield, and support achievement of campus enrollment and completion goals. Maintains accurate case documentation, tracks intervention outcomes, and evaluates the effectiveness of retention strategies through data-informed decision making and continuous improvement practices.

Student Support, Collaboration & Customer Service

Provides student support through resource referral, data management, and collaborative services that promote student persistence. Utilizes student information systems and retention technologies to document interactions, track outcomes, maintain records, and support assessment and reporting activities. Collaborates with faculty, Academic Advising, Financial Aid, Career Services, Counseling Services, Accessibility Services, Tutoring, and community partners to connect students with resources and remove barriers to success. Participates in student success initiatives, campus committees, and cross-functional teams. Provides professional customer service to students, faculty, staff, administrators, and community members by responding to inquiries, providing information, resolving concerns, and facilitating referrals. Maintains confidential records and assists with data analysis, reporting, and performance measurement to support campus operations and planning. Handles testing center duties as needed.

Program & Engagement Support

Assists in implementing retention-focused programs, workshops, student success initiatives, orientation activities, and engagement opportunities that foster connection to the College. Supports commuter and adult learner engagement efforts.

Culture of Respect

Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Schedule

Hours may include working outside of a normal workweek schedule with non-traditional work hours such as 11 am-7 pm/12 pm-8 pm.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

High School Diploma or GED

• Two (2) years of experience in one or more of the following: Academic Advising, Student Success, Retention Programs, Case Management, Student Affairs, Community College Student Services.
• Experience working with Community college students, Adult learners, First-generation students, Rural and commuter student populations.
• State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
• An appropriate combination of education, training, coursework, and experience may qualify a candidate.

CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.

Full Time/Part Time

Full time

Union (If Applicable)

Scheduled Hours: 40

There has never been a better time to join Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation’s education and workforce landscapes. Columbus State is one of the largest community colleges in Ohio and in the nation, serving more than 41,000 students annually. Since we opened in 1963, we have served students and employees from all backgrounds. Columbus State offers more than 200 programs leading to a variety of associate degrees, certificates, and BSN program. In addition, Columbus State has more than 3,000 dedicated employees with decades of service who work alongside new talent to share knowledge and experience. The college is fully accredited by the Higher Learning Commission. Check out our Fast Facts to learn more. For more information on the Columbus State's community impact, please check out our Community page. Columbus State’s mission is to educate and inspire, providing our students with the opportunity to achieve their goals. Our vision is that the college is Central Ohio’s front door to higher education and a leader in advancing our region’s prosperity.

Columbus State Community College is committed to the full inclusion of all qualified individuals.

As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

Columbus State Community College strives to foster an environment where everyone is welcomed into our learning and working community.

We celebrate the humanity of every individual and value inclusive learning and working environments for all.

We commit to removing barriers and expanding access for all of our people while respecting their unique lived experiences.

Ultimately, we center our growing community and our students’ success in all of our work.

STATEMENTS IN ACCORDANCE WITH OHIO REVISED CODE SECTION 3345.0216 Columbus State educates students by means of free, open, and rigorous intellectual inquiry to seek the truth. Our duty is to equip students with the ability to produce and defend their own informed conclusions. Columbus State does not require, favor, disfavor, or prohibit speech or lawful assembly. Columbus State seeks to create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth, and tolerates the differences in opinion that naturally occur in a public higher education community. Columbus State’s duty is to treat all faculty, staff, and students as individuals, to hold them to equal standards, and to provide them equality of opportunity, with regard to those individuals' race, ethnicity, religion, sex, sexual orientation, gender identity, or gender expression.

Final candidates are subject to successful completion of a background check and/or MVR check as well as a 10-panel drug screen required during the pre-employment process (required for most positions). Columbus State wants to ensure that candidates are well-equipped for their interviews. We understand that you are interviewing “us” just as much as we are interviewing you. Please let your Talent Acquisition Partner know if there if you have any questions about benefits, retirement, all-things Columbus State, or anything else regarding our process.