Student Success & Retention Advisor

West Michigan Hispanic Chamber of Commerce; Holland (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Hope College invites applications for a full-time Coordinator of Student Support and Retention (SSR) to join the Student Support and Retention department. The role focuses on intervention, education, outreach, and referral support for students who may benefit from additional assistance and advocacy.

The SSR will also serve as a primary advisor and support coach for students in the FOCUS, SOAR, and AIR programs, which provide academic support to first-year students and/or those on academic

Qualifications

• Bachelor’s degree or higher in social work, psychology, or related field.
• Master’s degree in education, social work, or related field preferred.

Responsibilities

• Provides student consultation, implements interventions, coordinates referrals to campus resources, and monitors progress.
• Coordinates with on-campus offices and academic units to identify students in need of services and provides a comprehensive network of support.
• Provide supplemental case management support to the CARE Team.
• Uses Maxient to track and manage cases.
• Serves as Academic Advisor to students in the FOCUS and SOAR programs.

Skills

Communication skills

Interpersonal skills

Organizational skills

Crisis management

Education

Bachelor’s degree or higher in social work, psychology, or related field

Master’s degree preferred

Tools

Maxient

Advocate

Google Sheets

Microsoft Excel

Job description

Hope College invites applications for a full-time Coordinator of Student Support and Retention (SSR) to join the Student Support and Retention department. The role focuses on intervention, education, outreach, and referral support for students who may benefit from additional assistance and advocacy.

The SSR will also serve as a primary advisor and support coach for students in the FOCUS, SOAR, and AIR programs, which provide academic support to first-year students and/or those on academic