Student Success Coach & Retention Coordinator

NODA; Holland (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

Hope College is seeking a Coordinator of Student Support and Retention to strengthen retention efforts and provide intervention, education, outreach, and referral support. The role includes advising students in FOCUS, SOAR, and AIR programs and coordinating with campus offices for comprehensive student support.

The position is full-time during the academic year (0.8 FTE). Strong communication, organizational, and crisis-management skills are essential to success in this role.

Qualifications

• Bachelor’s degree or higher in social work, psychology, or related field.
• Master’s degree in education, social work, or related field preferred.
• 3 years experience in a position directly related to the duties and responsibilities specified.
• Direct experience engaging and serving diverse communities and individuals from diverse backgrounds.
• Experience in crisis and case management in a human services context, including intake, needs assessment, screening, case documentation, and follow up is preferred.
• Strong communication and interpersonal skills; collaborative approach.

Responsibilities

• Provides student consultation, implements interventions, coordinates referrals, and monitors progress.
• Coordinates with campus offices to identify students needing services and provides a network of support.
• Provide supplemental case management support to the CARE Team.
• Effectively use Maxient to track and manage cases.
• Serve as Academic Advisor to students in the FOCUS and SOAR programs.
• Assist first-year students in their transition to college and build self-advocacy.
• Provide support for students in the AIR program with weekly or bi-weekly meetings.
• Serve on college committees related to the position.
• Provide administrative support for Boerigter Center programs and events.

Skills

Communication skills

Interpersonal skills

Organizational skills

Administrative skills

Case management notes

Google Sheets

Microsoft Excel

Discretion and diplomacy

Crisis management

Team collaboration

Education

Bachelor’s degree in social work/related field

Master’s degree in education/social work/related field preferred

3 years experience in related duties

Tools

Maxient

Advocate

Job description

Hope College is seeking a Coordinator of Student Support and Retention to strengthen retention efforts and provide intervention, education, outreach, and referral support. The role includes advising students in FOCUS, SOAR, and AIR programs and coordinating with campus offices for comprehensive student support.

The position is full-time during the academic year (0.8 FTE). Strong communication, organizational, and crisis-management skills are essential to success in this role.