Coordinator of Student Support and Retention

Hope College; Holland (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Hope College is seeking a full-time Coordinator of Student Support and Retention to join the Boerigter Center for Career and Calling. The role focuses on intervening, educating, and referring students to campus resources while supporting initiatives for student success.

The coordinator will advise students in FOCUS, SOAR, and AIR programs, provide crisis and case management support, and collaborate with campus partners to create a network of academic and personal support.

Qualifications

• Bachelor’s degree or higher in social work, psychology, or related field requested.
• Master’s degree in education, social work, or related field preferred.
• Minimum 3 years of related experience in student support or crisis management.
• Experience engaging diverse communities with strong collaboration skills.
• Familiarity with case management systems like Maxient and related software.

Responsibilities

• Provide intervention, outreach, and referral support to students needing additional assistance.
• Advise and coach students in FOCUS, SOAR, and AIR programs as primary staff.
• Collaborate with campus offices to identify students in need and refer to resources.
• Utilize Maxient to track cases and monitor follow-up progress.
• Support CARE Team with case management and data tracking.
• Serve on college committees related to student success and advising activities.

Skills

Communication skills

Interpersonal skills

Organizational skills

Administrative skills

Assessment skills

Crisis management

Discretion

Education

Bachelor’s degree or higher in social work, psychology, or related field.

Master’s degree in education, social work, or related field preferred.

3 years experience in a position directly related to the duties and responsibilities specified.

Tools

Maxient

Advocate

Google Sheets

Microsoft Excel

Job description

Coordinator of Student Support and Retention

Position Title Coordinator of Student Support and Retention

The Coordinator of Student Support and Retention ( SSR ) will be an essential member of Hope College’s retention and intervention efforts, working to support students thriving on campus. The Coordinator of SSR will provide intervention, education, outreach, and referral support to students who may benefit from additional support and advocacy. The Coordinator will also be a primary advisor and support coach for students in the FOCUS , SOAR , and AIR programs—all three are programs that provide additional academic support to select first‑year students and/or students on academic probation.
This is a full-time position working during the academic year (0.8 FTE annually).

Job Duties:

• Provides student consultation, implements appropriate interventions, coordinates student referrals to campus resources, and monitors the follow-up and progress of students
• Coordinates and collaborates with on-campus offices and academic units to identify students in need of services and provide a comprehensive network of support for students in need.
• Provide supplemental case management support to the CARE Team.
• Effectively use Maxient to track and manage cases.
• Serve as Academic Advisor to students in the FOCUS and SOAR programs.
  • Assist first-year students in their transition to college
  • Coach students in developing self-advocacy skills
  • Provide a hand-off to appropriate resources on campus
• Serve as a support coach for students in the Academic Improvement and Resilience ( AIR ) program.
  • Weekly or bi-weekly support for students on academic probation
• Serves on college committees related to the scope of the position’s responsibilities.
• Provide administrative support with key programs and events for the Boerigter Center for Career and Calling, as well as the Director of Academic Advising.
• Other duties as assigned.

Qualifications

• Bachelor’s degree or higher in social work, psychology, or related field.
• Master’s degree in education, social work, or related field preferred.
• 3 years experience in a position directly related to the duties and responsibilities specified.
• Direct experience engaging and serving diverse communities and individuals from diverse backgrounds.
• Experience in crisis and case management in a human services context, including intake, needs assessment, screening, case documentation, and follow up is preferred.
• A high level of collegiality in which relationships are characterized by mutual respect, trust, and a commitment to shared goals.
• Strong communication skills and interpersonal skills.
• Strong organizational and administrative skills exemplified through thorough note taking in case management systems like Maxient, Advocate, etc, as well as strong use of Google Sheets or Microsoft Excel.
• Ability to navigate complex and confidential issues with a high degree of discretion and diplomacy.
• Ability to deal with students and with student issues with sensitivity and compassion.
• Ability to work collaboratively with others in managing crises.
• Ability to work under time constraints.

Physical Demands

This position requires remaining in a stationary position for frequent periods of time; uses office machinery such as a computers, printers, copy machines; Occasionally involves moving items over 10 pounds; frequently will move between different offices/workspaces/buildings; and requires effective communication abilities. In the case of temporary or permanent condition(s) that require(s) accommodation(s), reasonable accommodation(s) may be requested.

Pre-employment Screenings

All offers of employment are contingent upon a background check. Some positions may have position specific requirements, such as education/licensure/certification verification, a physical, drug screening, credit checks and/or transportation record review.