Student Success & Retention Advisor

Coastal Alabama Community College; Bay Minette (AL); On-site; USD 38,000 - 46,000; Full time

Job summary

Coastal Alabama Community College is seeking a Retention Advisor dedicated to helping students overcome challenges and stay on track toward completing their education. The role emphasizes proactive outreach, personalized support, and data-informed decision making to improve retention and outcomes across the college.

Working with faculty and student services, you will identify at-risk students, conduct regular follow-ups, and guide them to resources.

Qualifications

• Bachelor's degree required.
• 1-3 years of experience in advising, counseling, student services, admissions, retention, or related higher education field.
• Excellent interpersonal and communication skills.
• Strong organizational and problem-solving abilities.
• Ability to manage multiple student cases simultaneously.
• Proficiency with Microsoft Office and student information systems.

Responsibilities

• Provide proactive outreach to students identified as academically, financially, or personally at risk.
• Conduct regular follow-up meetings, phone calls, text messages, emails, and virtual appointments.
• Utilize intrusive advising techniques to encourage continued enrollment and completion.
• Document all student interactions within the institution's CRM (Target X).
• Monitor early alert reports, attendance concerns, and faculty referrals using Dropout Detective.
• Review midterm grades and academic progress.
• Assist students with academic recovery strategies.
• Support students placed on Academic Warning, Probation, or SAP Warning.
• Encourage utilization of tutoring, learning labs, and academic support services.
• Contact students who Stop attending classes, Withdraw, Fail to register, Miss financial aid requirements, Have registration holds, Have unpaid balances.
• Assist students with re-enrollment processes.
• Work closely with Admissions and Advising to facilitate seamless registration.
• Utilize student success software (e.g., Dropout Detective, EAB Navigate, TargetX, CRM systems) to identify at-risk students.
• Maintain accurate records of outreach and interventions.
• Prepare reports on retention activities and student outcomes.
• Analyze trends and recommend strategies to improve persistence.
• Handle sensitive information in a confidential manner.
• Maintain a highly professional attitude and demeanor at all times.
• Provide leadership on campus and within the College.
• Communicate positively and professionally in all aspects of the position.
• Attend all employee meetings, College meetings, and professional development activities.
• Become thoroughly familiar with all pertinent state and national policies and comply with said policies.
• Serve on and provide information to college committees as needed.
• Comply with ACCS and College policies, as well as state and federal laws.
• Ensure the positive promotion of the College and integration of all campuses within the College.
• Be prompt and punctual in reporting for work, meetings, and office hours.
• Perform other duties as assigned.

Skills

Interpersonal skills

Communication skills

Organizational skills

Problem-solving

Multitasking

Education

Bachelor's degree from an accredited institution

1-3 years of experience in advising, counseling, student services, admissions, retention, or related higher education field

Tools

Microsoft Office

Student information systems

Job description

Coastal Alabama Community College is seeking a Retention Advisor dedicated to helping students overcome challenges and stay on track toward completing their education. The role emphasizes proactive outreach, personalized support, and data-informed decision making to improve retention and outcomes across the college.

Working with faculty and student services, you will identify at-risk students, conduct regular follow-ups, and guide them to resources.