Student Success Program Manager: Advising & Orientation

San Diego State University; San Diego (CA); On-site; USD 71,000 - 101,000; Full time

Benefits offered by this job

Generous time off

CalPERS retirement

Health coverage

Education support

Flexible benefits

Campus & community

Job summary

San Diego State University is seeking a Program Manager for Advising and Student Success. This role supports Coordinated Care Advising, onboarding, and student-success initiatives across OTFE and campus partners on campus in San Diego.

Responsibilities include training professional and peer advisors, guiding advising processes, and using data to improve retention and graduation outcomes. On-campus, full-time, exempt from overtime, with standard weekday hours.

Qualifications

• Bachelor's degree or higher with related study.
• Four years of professional student services experience including advising.
• Master’s degree in counseling, psychology, or related field may substitute for one year of experience.

Responsibilities

• Lead Coordinated Care Advising strategy, training, outreach, assessment, and day-to-day operations across OTFE and campus partners.
• Plan and coordinate advising, registration preparation, staffing, materials, technology, and operational details for New Student Orientation.
• Develop and facilitate training for professional advisors, peer advisors, SDSU Ambassadors, and campus partners on academic requirements, advising tools, and registration processes.
• Provide complex individual and group advising related to academic progress, course planning, registration, enrollment, referrals, and other student-success concerns.
• Build collaborative relationships with Enrollment Services, academic colleges, advising units, and student-support partners to address challenges and improve coordinated services.
• Use student-success data, participation trends, and feedback to guide outreach, evaluate programs, and recommend improvements to advising, transition, retention, and orientation initiatives.

Skills

Advising experience

Inclusive advising

Judgment & confidentiality

Program planning

Training design

Advising systems

Data analysis

Stakeholder collaboration

Education

Four-year degree

Master's degree preferred

Job description

San Diego State University is seeking a Program Manager for Advising and Student Success. This role supports Coordinated Care Advising, onboarding, and student-success initiatives across OTFE and campus partners on campus in San Diego.

Responsibilities include training professional and peer advisors, guiding advising processes, and using data to improve retention and graduation outcomes. On-campus, full-time, exempt from overtime, with standard weekday hours.