Program Manager, Advising & Student Success

California State University, Chico; San Diego (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Generous time off

CalPERS pension

Health coverage

CSU tuition waiver

Job summary

San Diego State University is seeking a Program Manager for Advising and Student Success in the Orientation, Transition and Family Engagement (OTFE) unit. This role supports Coordinated Care Advisors, peer advisors, and campus partners by guiding advising, registration prep, training, and student-success initiatives throughout the academic year and during New Student Orientation.

The successful candidate will help students understand graduation requirements and advising resources, serving as a

Qualifications

• Progressively responsible experience in advising or student services.
• Ability to advise individuals and groups on academic progress and registration.
• Design and deliver training for advisors and campus partners.
• Plan complex programs with multiple departments and timelines.
• Analyze student-success data to inform improvements.
• Maintain confidentiality and sound judgment in sensitive matters.

Responsibilities

• Lead advising strategy and training across OTFE and campus partners.
• Coordinate New Student Orientation activities and staffing.
• Develop and facilitate professional advisor and ambassador trainings.
• Provide complex individual and group advising on academic progress and enrollment.
• Build partnerships across Enrollment Services and colleges to improve services.
• Use data to guide outreach and program evaluation.

Skills

Advising experience

Student services

Training design

Data analysis

Cross-campus collaboration

Advising tools

Enrollment/registration

Confidentiality

Education

Master’s in higher education or related field

Tools

EAB Navigate

Job description

San Diego State University is seeking a Program Manager for Advising and Student Success in the Orientation, Transition and Family Engagement (OTFE) unit. This role supports Coordinated Care Advisors, peer advisors, and campus partners by guiding advising, registration prep, training, and student-success initiatives throughout the academic year and during New Student Orientation.

The successful candidate will help students understand graduation requirements and advising resources, serving as a