Student Success Navigator

100 Miami University; United States; On-site; USD 40,000 - 50,000; Full time

Job summary

Miami University is seeking a Student Success Advocate to deliver high-level customer service in a fast-paced campus setting. You will guide students and families through financial aid, billing, and registration, acting as the go-to resource across university systems.

This role emphasizes outreach, advocacy, and seamless coordination with campus partners to promote retention and a positive student experience from enrollment through graduation.

Qualifications

• Education & Experience:Bachelor’s degree; ORAssociate degree plus at least one (1) year of full- or part-time experience in a customer-centric field; ORHigh school diploma/GED plus at least two (2) years of full-time experience in a customer-centric field.

Responsibilities

• Delivers exceptional, student-centered customer service and complex problem resolution via phone, email, virtual meetings, and in-person interactions.
• Counsels students and families regarding financial aid packages, billing statements, payment plans, and registration processes.
• Serves as a dedicated liaison and advocate for students navigating complex university systems, collaborating with campus partners to resolve intricate issues.
• Maintains a welcoming, inclusive environment for a diverse population of students, parents, staff, and external stakeholders.

Skills

Service Excellence

Communication

Problem Solving

Public Speaking

Project Management

Interpersonal Skills

Availability

Technical Proficiency

Education

Bachelor’s degree

Associate degree + 1 year experience

High school diploma/GED + 2 years experience

Job description

Miami University is seeking a Student Success Advocate to deliver high-level customer service in a fast-paced campus setting. You will guide students and families through financial aid, billing, and registration, acting as the go-to resource across university systems.

This role emphasizes outreach, advocacy, and seamless coordination with campus partners to promote retention and a positive student experience from enrollment through graduation.