Student Success Advocate: Enrollment & Financial Aid

100 Miami University; Oxford (OH); On-site; USD 40,000 - 50,000; Full time

Job summary

100 Miami University is seeking a Student Services Advocate in Oxford, Ohio to provide top-tier customer service to students and families. This role involves resolving inquiries related to registration, billing, and financial assistance, ensuring a seamless experience throughout university interactions.

The successful candidate will possess strong communication skills and a background in customer-centric environments, making quick, accurate decisions in a fast-paced setting. Additional qualifications include a Bachelor’s degree or related experience. Join us to make a difference in the student experience!

Qualifications

• Bachelor’s degree or equivalent experience in a customer-centric field.
• Direct experience in higher education settings preferred.
• Exceptional communication and problem-solving skills.

Responsibilities

• Deliver student-centered customer service via multiple channels.
• Counsel students on financial aid packages and billing.
• Manage case records within the university’s CRM system.

Skills

Service Excellence

Communication

Problem Solving

Public Speaking

Project Management

Interpersonal Skills

Technical Proficiency

Education

Bachelor’s degree

Associate degree plus 1 year experience

High school diploma/GED plus 2 years experience

Tools

Google Workspace

Microsoft Office Suite

Student information systems (e.g., Banner)

Customer relationship management (CRM) software

Job description

100 Miami University is seeking a Student Services Advocate in Oxford, Ohio to provide top-tier customer service to students and families. This role involves resolving inquiries related to registration, billing, and financial assistance, ensuring a seamless experience throughout university interactions.

The successful candidate will possess strong communication skills and a background in customer-centric environments, making quick, accurate decisions in a fast-paced setting. Additional qualifications include a Bachelor’s degree or related experience. Join us to make a difference in the student experience!