One-Stop Student Services Associate

University of Miami; Coral Gables (FL); On-site; USD 38,000 - 48,000; Full time

Job summary

University of Miami ’Canes Central is seeking a detail-oriented Associate to deliver frontline student services. You will assist current and prospective students, families and staff with registration, billing, financial aid and Cane Card matters.

The role requires effective communication, strong records management and the ability to work in a fast-paced environment while maintaining confidentiality and accuracy.

Qualifications

• Ability to accurately prepare and maintain records, files, reports and correspondence.
• Effective oral and written communication skills.
• Capacity to learn new information and adapt to updates regularly.
• Ability to handle confidential information with discretion.
• Problem-solving across student services processes.

Responsibilities

• Provide one-stop support on registration, billing, financial aid and Cane Card.
• Advise students and families on policies, procedures and deadlines.
• Collaborate with campus offices to resolve issues and refer as needed.
• Communicate with students in person, email, chat and phone; document interactions.
• Assist with front-desk duties, check-ins and referrals to campus resources.
• Research and resolve inquiries; escalate complex issues appropriately.

Skills

Customer service

Communication

Problem solving

Data entry

Teamwork

Discretion

Education

High School Diploma or equivalent

Job description

University of Miami ’Canes Central is seeking a detail-oriented Associate to deliver frontline student services. You will assist current and prospective students, families and staff with registration, billing, financial aid and Cane Card matters.

The role requires effective communication, strong records management and the ability to work in a fast-paced environment while maintaining confidentiality and accuracy.