Student Success Information and Project Assistant

Massachusetts College of Art and Design; Boston (MA); On-site; USD 21,000 - 26,000; Part time

Job summary

Massachusetts College of Art and Design is seeking a Student Success Information and Project Assistant to greet visitors, route them to the right resource, and support daily office tasks on campus.

You will help with mail runs, poster postings, and supplies, working 5-10 hours per week during office hours Monday–Friday 9 am–5 pm. Prior office or customer service experience is helpful but not required.

Qualifications

• This is a student employment position for MassArt students.
• Some previous experience in an office setting or customer service is helpful, but not required.

Responsibilities

• Greet students, staff, faculty and families; direct visitors to appropriate staff.
• Maintain meeting spaces, front desk, and Commuter Cafe.
• Pick up and deliver mail to the mail room.
• Answer the telephone, transfer calls, and take messages.
• Post and remove flyers around campus.
• Assist with The Shelf, MassArt's food pantry and other resources.
• Support special projects as assigned.

Skills

Customer service

Front desk

Office etiquette

Education

Enrolled MassArt student

Tools

Microsoft Office Suite

Job description

Student Success Information and Project Assistant

Founded in 1873, having celebrated its 150th anniversary in 2023, Massachusetts College of Art and Design (MassArt), is the nation's first and only independent, free-standing public college of art and design in the country. MassArt is an inclusive community of thinkers, doers, makers, educators, innovators and leaders striving to shape the future through art and design. We've spent 150 years demonstrating the truly amazing things that happen when a world-class art and design education is an option for every deserving student. Located in Boston's hub of arts and culture along the Avenue of the Arts, MassArt enrolls 2,000 students and offers a comprehensive range of undergraduate and graduate degrees in 18 disciplines, as well as continuing education and youth programs.

MassArt strives to be a model of diversity and inclusion; the campus community reflects the layers of cultural and self-identity that proudly make up our region, nation, and world. We build effective partnerships with co-workers throughout the College by freely sharing appropriate information and providing assistance to all and maintain an environment that is welcoming to persons of all backgrounds, nationalities, and roles.

Job Description:

The Student Success and Enrollment Management (SSEM) Division oversees the Academic Resource Center (Academic Advisors, Success Coaches, Content Tutors, and Writing Specialists), Career Development Office (Internships, Resume Critique), Community Health & Well-Being, Counseling, Housing and Residence Life, and Student Engagement (Orientation, SGA/clubs, leadership, MAC Board, Volunteers, Veteran's).

The Student Success Information and Project Assistant is often the first point of contact for visitors to the office. In this role, you will greet students, faculty, and staff and help direct them to the right resource or staff person who can help them. There are some daily and weekly tasks that need to be completed around campus, like hanging posters, mail runs, and restocking supplies.

This position is supervised by the Executive Associate to the Vice President, who is located in the same office suite. Other members of Student Success may ask for your help in occasional projects.

Students can expect to work 5-10 hours per week, while the office is open.
Office hours are Monday-Friday 9 am-5 pm.

• Greeting students, staff, faculty and families when they walk into the office; directing visitors to the appropriate staff member.
• Maintaining meeting spaces, front desk, and Commuter Cafe
• Picking up and delivering mail from/to the mail room
• Answering the telephone, transferring calls, and taking messages
• Posting and removing flyers around campus
• Assistance with The Shelf, MassArt's food and more Pantry
• Special projects as assigned

Requirements:

This is a student employment position for students enrolled at MassArt. Some previous experience in an office setting or customer service is helpful, but not required.

Additional Information:

Please note MassArt:

• Does not support employment-based visa sponsorship or non-student exchange visitor visa sponsorship.
• Is not an E-Verify institution.

Selected candidates must be eligible to work in the US at the time of employment, complete all onboarding tasks including a Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI) background review and provide proof of eligibility to work in the US by completing the Form 19, Immigration Reform and Control Act of 1986.

You are required to show proof of your identity and employment eligibility within three (3) days of the start of your employment. You will not be authorized to work in any capacity until all paperwork has been completed.

Comprehensive Benefits (does not apply to contractor/student positions):
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
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MassArt provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, genetic information, pregnancy or a pregnancy-related condition, or membership in any other legally protected class.

MassArt complies with all applicable federal, state and local laws governing nondiscrimination in employment in every location in which the college operates. This policy applies to all terms and conditions of employment.