Student Success Coordinator II

New Mexico State University; Las Cruces (NM); On-site; USD 52,000 - 68,000; Full time

Job summary

New Mexico State University in Las Cruces is hiring a Student Success Coordinator II to plan, coordinate, and implement a federally funded peer-mentoring component for 350 students within TRIO SSS. You will manage a caseload of 150 students navigating financial aid, scholarships and academic environments.

The role requires an Associate's Degree with extensive experience or a Bachelor's with several years in student support.

Qualifications

• Associate's Degree + 7 years of relevant experience or Bachelor's + 5 years of relevant experience.
• Preferred: Master's Degree in Social Work, Counseling and Educational Psychology, Marriage and Family Therapy, or related area.

Responsibilities

• Plans, coordinates and implements a federally funded peer-mentoring component for 350 college students.
• Serves a caseload of 150 students as they navigate through college processes (Financial Aid, Scholarship, Academic environment).
• Administers, reviews, and analyzes the Noel Levitz College Student Inventory to assess participants' needs and college going attitudes and develops an Academic Service Plan.
• Responds to participants' concerns, challenges, complaints and grievances as directed.
• Makes referrals to campus and community resources.
• Maintains accurate records and documentation of program, and program participants' progress.
• Supervises TRIO Student Support Services Peer Mentor Component.
• Assigns and supervises Peer Mentor Caseloads.
• Recruits, Interviews, and Hires Peer Mentors.
• Plans and implements Peer Mentor trainings and evaluations.
• Conducts file audits and maintains student electronic and paper files.
• Completes timesheet documentation, catalogues weekly progress reports, and checks daily documentation of participant meetings with Peer Mentor. Reads and responds to participants' progress reports.
• Prepares semester and annual reports in evaluation of TRIO SSS Program and the Mentoring Component.
• Assists with the TRIO Student Support Services Annual Performance Report to the United States Department of Education.

Skills

Mentoring

Student counseling

Program coordination

Data entry

Education

Associate's Degree

Bachelor's Degree

Master's Degree (preferred)

Job description

• 504149
• Las Cruces, New Mexico, United States
• Staff
• Staff Full-time
• Closing at: Oct 23 2026 - 23:55 MDT

Department Contact

Bernadine Booky, 575-646-2021, [e-mail]

Internal or External Search

External - Open to all applicants

Advertising Summary

New Mexico State University TRIO Student Support Services (SSS) Program - Student Success Coordinator II (Mentor Coordinator)

Position Details

Position Title: Student Success Coordinator II

College/Division: Student Enrollment and Success

Department: 520810-STUDENT SUPPORT SERVICES

Location: Las Cruces

Target Hourly/Salary Rate: Commensurate with qualifications.

Appointment Full-time Equivalency: 1.0

FLSA Status: Exempt

Bargaining Unit Announcement: This is NOT a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).

Contingent Upon Funding: Contingent upon external funding

Standard Work Schedule: Standard (M-F, 8-5)

Job Duties and Responsibilities

• Plans, coordinates and implements a federally funded peer-mentoring component for 350 college students.
• Serves a caseload of 150 students as they navigate through college processes (Financial Aid, Scholarship, Academic environment).
• Administers, reviews, and analyzes the Noel Levitz College Student Inventory to assess participants' needs and college going attitudes and develops an Academic Service Plan.
• Responds to participants' concerns, challenges, complaints and grievances as directed.
• Makes referrals to campus and community resources.
• Maintains accurate records and documentation of program, and program participants' progress.
• Supervises TRIO Student Support Services Peer Mentor Component.
• Assigns and supervises Peer Mentor Caseloads.
• Recruits, Interviews, and Hires Peer Mentors.
• Plans and implements Peer Mentor trainings and evaluations.
• Conducts file audits and maintains student electronic and paper files.
• Completes timesheet documentation, catalogues weekly progress reports, and checks daily documentation of participant meetings with Peer Mentor. Reads and responds to participants' progress reports.
• Prepares semester and annual reports in evaluation of TRIO SSS Program and the Mentoring Component.
• Assists with the TRIO Student Support Services Annual Performance Report to the United States Department of Education.

Qualifications

Required Education and Experience: Associate's Degree + 7 years of relevant experience or a Bachelor's degree + 5 years of relevant experience.

Preferred Qualifications: Master's Degree in Social Work, Counseling and Educational Psychology, Marriage and Family Therapy, or related area.

Working Conditions and Physical Effort

Environment: Work is normally performed in a typical interior/office work environment.

Physical Effort: No or very limited physical effort required.

Lifting Requirements: Requires handling of average-weight objects up to 10 pounds or some standing or walking.

Risk: No or very limited exposure to physical risk.

Recruitment Summary

We are New Mexico's land-grant institution and a comprehensive research university dedicated to teaching, research public service and outreach at all levels. NMSU is a welcoming community of talented faculty, staff and students who are working together to make a difference. We are a NASA Space Grant College, a Hispanic-serving institution (HSI), a minority-serving institution (MSI) and home to the first Honors College in New Mexico. We offer an accessible education that shapes bright futures.

NMSU provides learning opportunities to a diverse population of students and community members at four campuses, Cooperative Extension offices located in each of New Mexico's 33 counties, 12 research and science centers, and through distance education.

NMSU Global Campus

Since 1888, NMSU has proudly embodied this tradition, building relationships that last a lifetime while serving students who want to earn their degree and grow in their field. Today, NMSU Global Campus provides flexible, career-focused online education that helps our students transform their lives - and the lives of the people they love - through over 70 degree and certificate programs, skill-building microlearning courses, and career and talent development.

NMSU Main Campus

Located in Las Cruces, NM, New Mexico State University's 900-acre main campus is located at the crossroads of I-10 and I-25 in the Southwestern United States. As a thriving center of higher education, deeply rooted in the regional tradition, its role as a comprehensive university is recognized throughout the state.

Doña Ana Community College

Founded in 1973 in collaboration with local school districts to support occupational education, DACC is now a leading community college that provides transformative educational opportunities that meet the workforce needs of Doña Ana County. With a focus on access, innovation and excellence, DACC offers over ninety degrees and certificates, adult education, specialized workforce training, and small business assistance.

Alamogordo Campus

Established in 1958 to serve the needs of the airmen and families stationed at Holloman Air Force Base located only 10 miles west of Alamogordo, NMSUA is a community college with a long history of excellence that is supported by a caring community of hard-working students and dedicated faculty and staff. The campus is situated 'on the hill' above Alamogordo and provides inspiring views of the city and the Tularosa Basin, offering the perfect venue for creative and motivated learning.

Grants Campus

NMSU Grants was established as a branch of New Mexico State University in 1968 through the cooperative efforts of New Mexico State University and Grants Municipal Schools. As a two-year branch community college, NMSU Grants serves the local communities in Cibola and McKinley counties, including the Pueblos of Acoma, Laguna, and Zuni, as well as Tohajiilee, San Mateo, San Rafael, Cubero, the City of Grants, and the Village of Milan.

EEO Statement

New Mexico State University does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, marital status, disability, genetic information, age, military service, or other non-merit factor.