Student Success Advocate

New Mexico State University; New Mexico; On-site; USD 60,489,000 - 75,611,000; Full time

Job summary

New Mexico State University is hiring a Student Success Advocate at Doña Ana Community College. The role focuses on providing comprehensive academic and personal support to students with the aim of increasing retention and graduation rates.

You will build strong relationships through outreach and coaching, assisting with planning, registration, and navigating financial aid. Travel between campuses may be required.

Qualifications

• Required Education and Experience: Associate's Degree + 2 years of relevant experience or a Bachelor's degree.
• Preferred Qualifications: Bilingual competency will be considered an asset.

Responsibilities

• Provide comprehensive academic, personal, and student-success support to DACC students to increase retention and graduation.
• Develop and maintain relationships with assigned students through outreach, coaching, and ongoing academic support.
• Serve as a point of contact and advocate for students, helping navigate college processes and connect with resources.
• Monitor student progress and identify students at risk of stopping out or not completing goals.
• Support students with academic planning, course selection, degree progression, registration, transfer planning, and financial aid navigation.

Skills

Bilingual

Education

Associate's Degree + 2 years experience

Bachelor's degree

Job description

• Staff
• Staff Full-time
• Closing at: Oct 16 2026 - 23:55 MDT

• 504130
• Doña Ana Community College, New Mexico, United States
• Staff
• Staff Full-time
• Closing at: Oct 16 2026 - 23:55 MDT

Department Contact: McKenna Garcia, 575-527-7550, [e-mail]

Internal or External Search: External - Open to all applicants

Advertising Summary: DACC, a responsive, accessible, comprehensive, learning-centered community college that provides education opportunities to a diverse community of learners is inviting candidates to apply for the following vacant position:

Position Details

Position Title: Student Success Advocate

College/Division: DACC Dona Ana CC

Department: 941500-DACC STUDENT DEVELOPMENT UNIT

Location: Doña Ana Community College

Offsite Location (if applicable): Travel between multiple campuses may be required on occasion

Target Hourly/Salary Rate: $ 43,908.80 - $ 54,885.74; Commensurate with Qualifications

Appointment Full-time Equivalency: 1.0

FLSA Status: Exempt

Bargaining Unit Announcement: This is NOT a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).

Contingent Upon Funding: Not Applicable

Standard Work Schedule: Standard (M-F, 8-5)

Job Duties and Responsibilities

• Provide comprehensive academic, personal, and student-success support to DACC students throughout their educational journey, with a primary focus on increasing student retention, persistence, and graduation rates.
• Develop and maintain meaningful relationships with assigned students through proactive outreach, regular check-ins, individualized coaching, and ongoing academic support.
• Serve as a consistent point of contact and advocate for students, helping them navigate college processes, identify barriers to success, and connect with appropriate campus and community resources.
• Monitor student progress, academic standing, attendance, enrollment, and other indicators of student engagement to identify students who may be at risk of stopping out or not completing their educational goals.
• Provide individualized success plans and interventions based on students’ academic needs, personal circumstances, career goals, and educational aspirations.
• Assist students with academic planning, course selection, degree progression, registration, transfer planning, financial aid navigation, and understanding college policies and procedures.
• Conduct proactive outreach to students who are experiencing academic difficulties, have stopped attending classes, are at risk of withdrawal, or demonstrate other indicators of disengagement.
• Collaborate with faculty, advisors, counselors, financial aid staff, student services, and other campus departments to coordinate wraparound support and address student needs.
• Connect students with tutoring, advising, counseling, financial assistance, basic needs resources, career services, disability services, and other available college and community resources.
• Support students in developing effective academic and life skills, including time management, organization, goal setting, study strategies, self-advocacy, and problem-solving.
• Maintain regular communication with students through in-person meetings, phone calls, email, text messaging, virtual appointments, workshops, and other appropriate communication methods.
• Track and document student contacts, interventions, referrals, progress, and outcomes in accordance with institutional policies and applicable privacy requirements.
• Utilize student data and early alert systems to identify trends, evaluate student needs, and implement timely interventions designed to improve retention and completion.
• Participate in student orientation, recruitment, welcome events, workshops, academic success programs, and other activities that promote student engagement and belonging.
• Help students understand the connection between their academic coursework, career interests, transfer opportunities, and long-term educational and professional goals.
• Encourage student engagement and a sense of belonging by helping students connect with campus organizations, leadership opportunities, peer support, and other student involvement activities.
• Identify systemic or recurring barriers that may negatively affect student persistence and communicate observations and recommendations to appropriate college personnel.
• Collaborate with campus and community partners to strengthen student support services and create a coordinated network of resources for DACC students.
• Maintain accurate and timely records, prepare reports, and assist with the collection and analysis of data related to student participation, retention, persistence, completion, and graduation outcomes.
• Participate in professional development opportunities to remain current on student success strategies, retention initiatives, higher education trends, and best practices in academic coaching.
• Maintain confidentiality and adhere to FERPA, college policies, procedures, and professional standards when working with student information.
• Perform other duties and responsibilities as assigned in support of DACC’s student success, retention, persistence, and graduation goals.

Qualifications

Required Education and Experience: Associate's Degree + 2 years of relevant experience or a Bachelor's degree.

Preferred Qualifications: Bilingual competency will be considered an asset.

Working Conditions and Physical Effort:

Environment: Work is normally performed in a typical interior/office work environment.

Physical Effort: No or very limited physical effort required.

Lifting Requirements: Requires handling of average-weight objects up to 10 pounds or some standing or walking.

Risk: No or very limited exposure to physical risk.

Recruitment Summary

We are New Mexico’s land-grant institution and a comprehensive research university dedicated to teaching, research public service and outreach at all levels. NMSU is a welcoming community of talented faculty, staff and students who are working together to make a difference. We are a NASA Space Grant College, a Hispanic-serving institution (HSI), a minority-serving institution (MSI) and home to the first Honors College in New Mexico. We offer an accessible education that shapes bright futures.

NMSU provides learning opportunities to a diverse population of students and community members at four campuses, Cooperative Extension offices located in each of New Mexico’s 33 counties, 12 research and science centers, and through distance education.

NMSU Global Campus

Since 1888, NMSU has proudly embodied this tradition, building relationships that last a lifetime while serving students who want to earn their degree and grow in their field. Today, NMSU Global Campus provides flexible, career-focused online education that helps our students transform their lives – and the lives of the people they love – through over 70 degree and certificate programs, skill-building microlearning courses, and career and talent development.

NMSU Main Campus

Located in Las Cruces, NM, New Mexico State University's 900-acre main campus is located at the crossroads of I-10 and I-25 in the Southwestern United States. As a thriving center of higher education, deeply rooted in the regional tradition, its role as a comprehensive university is recognized throughout the state.

Doña Ana Community College

Founded in 1973 in collaboration with local school districts to support occupational education, DACC is now a leading community college that provides transformative educational opportunities that meet the workforce needs of Doña Ana County. With a focus on access, innovation and excellence, DACC offers over ninety degrees and certificates, adult education, specialized workforce training, and small business assistance.

Alamogordo Campus

Established in 1958 to serve the needs of the airmen and families stationed at Holloman Air Force Base located only 10 miles west of Alamogordo, NMSUA is a community college with a long history of excellence that is supported by a caring community of hard-working students and dedicated faculty and staff. The campus is situated “on the hill” above Alamogordo and provides inspiring views of the city and the Tularosa Basin, offering the perfect venue for creative and motivated learning.

Grants Campus

NMSU Grants was established as a branch of New Mexico State University in 1968 through the cooperative efforts of New Mexico State University and Grants Municipal Schools. As a two-year branch community college, NMSU Grants serves the local communities in Cibola and McKinley counties, including the Pueblos of Acoma, Laguna, and Zuni, as well as Tohajiilee, San Mateo, San Rafael, Cubero, the City of Grants, and the Village of Milan.

EEO Statement

New Mexico State University does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, marital status, disability, genetic information, age, military service, or other non-merit factor.

Requesting an Accommodation

Individuals with disabilities are encouraged to apply. In compliance with the Americans with Disabilities Act (ADA), the Rehabilitation Act of 1973, and New Mexico State University policy, if you have a disability and would like to request an accommodation in order to apply, interview, or complete onboarding for a position with New Mexico State University, or if you cannot use the online application system, please visit our Accessibility & Accommodations page to initiate an accommodation request