Student Success Coordinator

University of North Carolina - Chapel Hill; Lowell (MA); Hybrid; USD 50,000 - 55,000; Full time

Job summary

UNC Chapel Hill is seeking a Student Success Coordinator to support MAC program students in retention efforts and program operations. The SSC will serve as the primary advisor from matriculation to graduation and contribute to student engagement, academics, and program operations in both online and in-person formats.

The role may be eligible for a hybrid work arrangement; candidates should hold a Bachelor's degree and be able to operate in a collegiate environment within Chapel Hill, NC.

Qualifications

• Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
• Experience in a University or higher education setting preferred.
• Campus Security Authority responsibilities require reporting Clery crimes and training.

Responsibilities

• Manage student retention through proactive outreach, reactive support, and exceptional customer service.
• Serve as primary advisor to MAC program students from matriculation to graduation.
• Support student engagement, academic and operations activities for both MAC program formats.

Education

Bachelor's degree

Job description

Posting Information

• Department: KFBS Academic-330100
• Career Area: Student Services
• Is this an internal only recruitment?: No
• Posting Open Date: 08/19/2026
• Application Deadline: 08/31/2026
• Position Type: Permanent Staff (SHRA)
• Position Title: Student Services Specialist - Journey
• Salary Grade Equivalent: NC07 / GN07
• Working Title: Student Success Coordinator
• Position Number: 20060787
• Vacancy ID: P021308
• Full-time/Part-time Permanent/Time-Limited: Full-Time Permanent
• Hours per week: 40
• Work Schedule: Monday-Friday 8am - 5pm.
• Work Location: CHAPEL HILL, NC
• Position Location: North Carolina, US
• Hiring Range: $50,000 - $55,167
• Pay Band Information: To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.
• Notice to Applicants: This position is not eligible for H-1B sponsorship.

Be a Tar Heel!

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit

At UNC's Kenan-Flagler Business School, we think differently; and more importantly, we teach differently. Opening our doors as the Department of Commerce in 1919 and awarding our first degrees to 12 students in 1921 was the beginning. Today, we have become a top-ranked business school comprised of several professional and academic degree programs that serve over 3,000 students. At Kenan-Flagler, our greatest assets are our people and our culture. We are rooted in our core values of integrity, inclusion, innovation and impact, and it goes back to our founding. It's not just something on paper, we live it, we show it. Our mission is to prepare the next generation of business leaders by providing a world class education to our students. We seek to recruit diverse, innovative, and exceptional talent to achieve this goal.

Position Summary

This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.

The Student Success Coordinator is responsible for managing student retention through providing proactive outreach, reactive support, and comprehensive and exceptional customer service. This position is the critical first line of support for MAC students in the online format. Additionally, they support the student engagement, academic, and operations activities for both formats of the MAC Program. The SSC is assigned a group of enrolled students and is expected to serve as their primary advisor from matriculation to graduation.

Minimum Education and Experience Requirements

Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Management Preferences

Experience in a University or higher education setting preferred.

Campus Security Authority Responsibilities

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.

Position/Schedule Requirements

• Evening work occasionally
• Overtime occasionally
• Weekend work occasionally

Special Instructions

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Additionally, this position is only open to United States citizens or lawful permanent residents.

Quick Link

https://unc.peopleadmin.com/postings/324211

Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at [phone] or send an email to [e-mail]

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.