Student Success Advisor

Taleo; Mountain Home, Northern (ID, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

ASUMH is seeking a Student Success Coach to provide comprehensive academic advising, registration help, and student-centered support within the Student Success Center. This role collaborates with faculty and staff to remove barriers to completion and success for diverse student populations.

The position emphasizes proactive outreach, effective communication, and a solutions-oriented approach to helping students navigate college processes and resources.

Qualifications

• Experience in academic advising, student services, customer service, education, or a related student-facing environment.
• Strong interpersonal and communication skills.
• Ability to learn and apply institutional policies, academic requirements, and state/federal regulations.
• Ability to manage multiple priorities and follow through on student needs.
• Experience in higher education preferred.

Responsibilities

• Provide comprehensive academic advising and registration assistance.
• Serve as a welcoming point of contact for students and families, ensuring a positive experience.
• Support retention efforts through early alert and ongoing student support.
• Assist veterans and military-connected students with educational benefits and documentation.
• Support recruitment and enrollment activities and collaborate with campus partners.
• Engage in campus programming and cross-unit collaboration to enhance student success.

Skills

Interpersonal communication

Customer service

Policy knowledge

Education

Associate degree or equivalent experience

Job description

ASUMH is seeking a Student Success Coach to provide comprehensive academic advising, registration help, and student-centered support within the Student Success Center. This role collaborates with faculty and staff to remove barriers to completion and success for diverse student populations.

The position emphasizes proactive outreach, effective communication, and a solutions-oriented approach to helping students navigate college processes and resources.