Student Success Coach & Academic Advisor

NC Community Colleges; North Carolina; On-site; USD 52,000 - 76,000; Full time

Job summary

NC Community Colleges seeks a full-time Student Success Coach to work on the OCH/LLP campuses and Tyson Family Center in South Piedmont’s Anson and Union Counties. The role provides advising to diverse student populations, course selection, graduation planning, and ongoing progress monitoring.

The position requires evenings and Saturdays on a rotating schedule, strong communication, and familiarity with student information systems. Comprehensive benefits are included.

Qualifications

• Proficiency with Microsoft Office.
• Demonstrated time-management and communication skills.
• Ability to write effective copy, instructional text, audio script/video scripts.

Responsibilities

• Advise and register first-time and returning students, both walk-in and by appointment.
• Provide ongoing support and guidance to students throughout their academic journey.
• Maintain regular communication with students through monthly check-ins, ensuring students receive the necessary support, encouragement, and resources.
• Audit, monitor, and evaluate individual students’ academic progress.
• Provide academic advising to distance learners via phone and online.
• Interpret testing results relevant to placement decisions.
• Assist with the advisement and registration of high school students in compliance with North Carolina Career and College Promise regulations both on- and off-site.
• Create college completion and graduation plans.
• Document, support, catalogue, and maintain data and records related to advising sessions and Student Success utilizing various software.
• Educate students about course planning and registration processes both individually and in groups.
• Maintain up-to-date knowledge about the College’s programs and requirements; consult with contacts at transfer institutions regarding transferability, admission and graduation requirements.
• Make appropriate referrals to campus resources for at-risk students.
• Attend professional development trainings.
• Ensure compliance with FERPA, state law and community college system regulations and policies.

Skills

Time management

Communication

Copywriting

Script writing

Education

Master’s degree in Education, Counseling, or related field

Tools

Microsoft Office

Job description

NC Community Colleges seeks a full-time Student Success Coach to work on the OCH/LLP campuses and Tyson Family Center in South Piedmont’s Anson and Union Counties. The role provides advising to diverse student populations, course selection, graduation planning, and ongoing progress monitoring.

The position requires evenings and Saturdays on a rotating schedule, strong communication, and familiarity with student information systems. Comprehensive benefits are included.