Student Success & Advising Coach

South Piedmont Community College; Northern (KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid Time Off

Cafeteria plan

Job summary

South Piedmont Community College seeks a Student Success Coach to support retention and completion efforts across the OCH and LLP campuses and the Tyson Family Center in Anson and Union Counties. The role is full-time with a Monday–Friday schedule and occasional evening/weekend shifts to accommodate student needs.

The coach will advise students on program exploration, course selection, graduation planning, and progress monitoring, while coordinating resources.

Qualifications

• Proficiency with Microsoft Office.
• Demonstrated time-management and communication skills.
• Ability to write effective copy, instructional text, audio script/video scripts.

Responsibilities

• Advise and register first-time and returning students, both walk-in and by appointment.
• Provide ongoing support and guidance to students throughout their academic journey.
• Maintain regular communication with students through monthly check-ins, ensuring students receive the necessary support, encouragement, and resources.
• Audit, monitor, and evaluate individual students’ academic progress.
• Provide academic advising to distance learners via phone and online.
• Interpret testing results relevant to placement decisions.
• Assist with the advisement and registration of high school students in compliance with the North Carolina Career and College Promise regulations both on- and off-site.
• Create college completion and graduation plans.
• Document, support, catalogue, and maintain data and records related to advising sessions and Student Success utilizing various software.
• Educate students about course planning and registration processes both individually and in groups.
• Maintain up-to-date knowledge about the College's programs and requirements; consults with contacts at various transfer institutions regarding course and program transferability, admission and graduation requirements.
• Make appropriate referrals to campus resources for students perceived as at-risk.
• Attend professional development trainings.
• Ensure compliance with FERPA , state law and community college system regulations and college policies and procedures.
• Work variable schedule as needed, including evenings and/or weekends as well as off-site locations.
• Participate in internal teams as requested.
• Perform other duties as assigned by the Director of Academic Advising, and/or their designee.

Skills

Time management

Communication skills

Copywriting / instructional text

Education

Master's degree in Education, Counseling, or related field

Tools

Datatel/Colleague or Banner

Job description

South Piedmont Community College seeks a Student Success Coach to support retention and completion efforts across the OCH and LLP campuses and the Tyson Family Center in Anson and Union Counties. The role is full-time with a Monday–Friday schedule and occasional evening/weekend shifts to accommodate student needs.

The coach will advise students on program exploration, course selection, graduation planning, and progress monitoring, while coordinating resources.