Student Success Coach & Academic Advisor

Tennessee Board of Regents; Harriman (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Roane State Community College is seeking a Success Coach to provide holistic student support and academic advising. The incumbent will guide students through enrollment, admissions, financial aid, career counseling, academic planning, and class scheduling, serving as a mentor from enrollment to graduation in collaboration with faculty advisors.

The position requires strong interpersonal and organizational skills, with a focus on proactive outreach, record-keeping, and collaboration with college

Qualifications

• Bachelor's degree required; must obtain within first full term semester
• Experience in advising, admissions, records, financial aid, or student enrollment
• Experience working with students in/out of the classroom
• Proficient in Microsoft Word, Excel, PowerPoint, etc.
• Experience with Banner Software is a plus
• Experience with Banner Document Management System is a plus
• Willingness to travel to other RSCC campuses

Responsibilities

• Provide holistic student support services and academic advising
• Guide students through enrollment and advisement process (admissions, financial aid, academic planning, class scheduling)
• Serve as mentor and coach from enrollment to graduation
• Assist students with admissions, financial aid requirements and SAP appeals
• Collaborate with faculty and staff on delivery of support components
• Maintain detailed records and track student progress
• Promote visibility of Student Success Coach through outreach to students and faculty
• Perform other duties as assigned in support of Student Success operations

Skills

Interpersonal skills

Communication skills

Time management

Organizational skills

Data collection

Multitasking

Stress management

Adaptability

Student interaction

Education

Bachelor's degree

Tools

Microsoft Office

Banner Software

Banner Document Management System

Job description

Roane State Community College is seeking a Success Coach to provide holistic student support and academic advising. The incumbent will guide students through enrollment, admissions, financial aid, career counseling, academic planning, and class scheduling, serving as a mentor from enrollment to graduation in collaboration with faculty advisors.

The position requires strong interpersonal and organizational skills, with a focus on proactive outreach, record-keeping, and collaboration with college