Student Success Advisor

Commonwealth of VA Careers; Tazewell (VA); On-site; USD 41,000 - 50,000; Full time

Job summary

Southwest Virginia Community College seeks a Student Success Advisor to work with potential and current students to identify career pathways in academic and workforce programs matching interests and skills.

The role supports individuals in overcoming non-academic barriers, travels to off-site locations and local high schools, and requires a one-year probationary period. This is an in-person position, not remote.

Qualifications

• Bachelor's degree in related field or equivalent education and experience.
• Knowledge of barriers to educational success and helping others reach their goals.
• Experience with diverse student populations.
• Strong interpersonal and customer service skills.
• Excellent oral and written communication.
• Effective problem-solving and organizational skills.
• Proficient with technology including Microsoft Office and Google Docs.
• Ability to work independently and as part of a team.
• Desire to learn and grow as professional needs arise.

Responsibilities

• Travel to off-site locations and to local high schools as needed.
• Work closely with potential and enrolled students to identify career pathways in academic and workforce programs.
• Serve as a resource to assist individuals in overcoming non-academic barriers to education.
• Maintain records of outreach and interactions and connect students to college and community support services.
• Utilize technology solutions in addition to in-person interactions with students.

Skills

Interpersonal skills

Customer service

Communication

Problem solving

Organizational skills

Teamwork

Tech proficiency

Adaptability

Education

Bachelor's degree

Tools

PeopleSoft

Navigate

Google Docs

Job description

Title: Student Success Advisor

Agency: Southwest Virginia Community College

Location: Tazewell - 185

FLSA: Exempt

Hiring Range: $45,739

Full Time or Part Time: Full Time

Additional Detail

Job Description:

Southwest Virginia Community College, as a comprehensive institution of higher education, dedicates its services to area citizens. Believing that each person should be given an opportunity for continuing personal and intellectual development, the College assumes responsibility as a catalyst in the life of the individual and the community. Southwest provides citizens the means for improving skills, expanding knowledge, as well as cultural aesthetic and global awareness, and encouraging economic development and responsible citizenship.

Southwest Virginia Community College is seeking a Student Success Advisor to work closely with potential and currently enrolled students to identify career pathways in academic and workforce programs that match interests and skills. This position will serve as a resource to assist individuals in overcoming non-academic barriers that may affect their ability to complete their educational goals successfully.

Job duties include:

• Working with a student population that reflects the diversity of backgrounds.
• Providing resources, identify needs, and create plans of success for underserved populations with a commitment to success.
• Proactively assist students in completion of a credential or degree by communicating regularly with students, maintaining records of student outreach and other interactions, making connections to available college and community support services, and assisting with academic interventions when necessary.
• Utilizing a variety of technology solutions in addition in-person interactions with students.

This position will travel to off-site locations as well as to local high schools.

This position requires a one-year probationary period for both new hires and transfers. This is an in-person position, not a remote position.

Minimum Qualifications:

• Bachelor's degree in related field or a combination of equivalent education and experience.
• Knowledge of barriers to educational success and a desire to help others each their educational goals.
• Experience working with racially, ethnically, economically and age diverse individuals.
• Strong interpersonal skills to help engage, provide support to, and motivate students.
• Excellent customer service skills, including the ability to effectively follow up and follow through.
• Effective oral and written communication skills.
• Effective problem-solving skills.
• Excellent organizational skills.
• Proficient in use of technology, including Microsoft Office and Google docs.
• Demonstrated ability to work effectively both independently as well as part of a team.
• Desire to learn and grow as professional needs arise.

Additional Considerations:

• Work experience in a higher education setting or in counseling or academic coaching
• Knowledge of available financial aid and scholarship information
• Knowledge of PeopleSoft, Navigate and other educational technologies