Student Success Advisor

Virginia Community Colleges

Tazewell (VA)

On-site

USD 41,000 - 50,000

Full time

10 hours ago

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Job summary

Southwest Virginia Community College seeks a Student Success Advisor to guide potential and enrolled students toward career pathways aligning with interests and skills. The role focuses on removing non-academic barriers to degree completion and works closely with students to create personalized success plans.

The position emphasizes in-person engagement, diversity, and proactive outreach, with travel to off-site locations and local high schools.

Qualifications

Bachelor’s degree in related field or a combination of equivalent education and experience.
Knowledge of barriers to educational success and a desire to help others achieve their educational goals.
Experience working with racially, ethnically, economically and age diverse individuals.
Strong interpersonal skills to engage, provide support to, and motivate students.
Excellent customer service skills, including the ability to effectively follow up and follow through.
Effective oral and written communication skills.
Effective problem-solving skills.
Excellent organizational skills.
Proficient in use of technology, including Microsoft Office and Google docs.
Demonstrated ability to work effectively both independently as well as part of a team.
Desire to learn and grow as professional needs arise.

Responsibilities

Work with a diverse student population to identify career pathways in academic and workforce programs.
Provide resources, identify needs, and create plans of success for underserved populations.
Proactively assist students in completing credentials or degrees by regular communication and connectivity to college/community support services.
Utilize technology solutions in addition to in-person interactions with students.

Skills

Interpersonal skills

Customer service

Oral and written communication

Problem-solving

Organizational skills

Technology proficiency (Microsoft 365,

Teamwork

Independent work

Follow-up & follow-through

Desire to learn and grow

Education

Bachelor’s degree in related field

Tools

PeopleSoft

Navigate

Job description

Please see Special Instructions for more details.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Posting Summary

Working Title

Student Success Advisor

Role Code

29144-SW

FLSA

FLSA Exempt

Pay Band

Position Number

29400105

Agency

Southwest Virginia Community College

Division

Southwest Virginia Community College (Div)

Work Location

Tazewell - 185

Hiring Range

$45,739

Emergency/Essential Personnel

Full Time or Part Time

Full Time

Telework options

Bilingual or multilingual requirement or preference

Work Schedule

Monday – Friday, 7:45 am to 4:30 pm

Some evenings and weekends may be required.

Sensitive Position

Job Description

Southwest Virginia Community College, as a comprehensive institution of higher education, dedicates its services to area citizens. Believing that each person should be given an opportunity for continuing personal and intellectual development, the College assumes responsibility as a catalyst in the life of the individual and the community. Southwest provides citizens the means for improving skills, expanding knowledge, as well as cultural aesthetic and global awareness, and encouraging economic development and responsible citizenship.

Southwest Virginia Community College is seeking a Student Success Advisor to work closely with potential and currently enrolled students to identify career pathways in academic and workforce programs that match interests and skills. This position will serve as a resource to assist individuals in overcoming non-academic barriers that may affect their ability to complete their educational goals successfully.

Job duties

Working with a student population that reflects the diversity of backgrounds.
Providing resources, identify needs, and create plans of success for underserved populations with a commitment to success.
Proactively assist students in completion of a credential or degree by communicating regularly with students, maintaining records of student outreach and other interactions, making connections to available college and community support services, and assisting with academic interventions when necessary.
Utilizing a variety of technology solutions in addition in-person interactions with students.

This position requires a one-year probationary period for both new hires and transfers. This is an in-person position, not a remote position.

This position will travel to off-site locations as well as to local high schools.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

Required Qualifications

Bachelor’s degree in related field or a combination of equivalent education and experience.
Knowledge of barriers to educational success and a desire to help others each their educational goals.
Experience working with racially, ethnically, economically and age diverse individuals.
Strong interpersonal skills to help engage, provide support to, and motivate students.
Excellent customer service skills, including the ability to effectively follow up and follow through.
Effective oral and written communication skills.
Effective problem-solving skills.
Excellent organizational skills.
Proficient in use of technology, including Microsoft Office and Google docs.
Demonstrated ability to work effectively both independently as well as part of a team.
Desire to learn and grow as professional needs arise.

Additional Considerations

Work experience in a higher education setting or in counseling or academic coaching
Knowledge of available financial aid and scholarship information
Knowledge of PeopleSoft, Navigate and other educational technologies

Operation of a State Vehicle

Yes

Supervises Employees

Required Travel

Travel is required.

Posting Number

CLS_4679P

Recruitment Type

General Public - G

Number of Vacancies

Job Open Date

08/24/2026

Job Close Date

09/07/2026

Open Until Filled

Agency Website

www.sw.edu

Contact Name

Human Resources

hr@sw.edu

Phone Number

276.964.7339

Special Instructions to Applicants

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System ( VCCS ) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System ( VCCS ) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts ( ADA and ADAAA ), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCSuses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Required Documents