Student Success Advisor

Virginia's Community College System; Richmond (VA); On-site; USD 41,000 - 50,000; Full time

Job summary

Southwest Virginia Community College is seeking a Student Success Advisor to support a diverse student population in a fully in-person role at the Tazewell campus. The position emphasizes planning interventions, connecting students tocollege and community resources, and tracking outreach to help students complete credentials or degrees.

The role requires a bachelor’s degree or equivalent experience, strong people skills, and a willingness to travel.

Qualifications

• Bachelor’s degree or equivalent education/experience.
• Knowledge of barriers to educational success and desire to help others achieve goals.
• Experience with racially, ethnically, economically and age diverse individuals.
• Strong interpersonal skills to engage, support, and motivate students.
• Excellent customer service, follow-up, and follow-through.
• Strong oral and written communication skills.
• Effective problem-solving skills.
• Excellent organizational skills.
• Proficient in technology including Microsoft Office and Google docs.
• Ability to work independently and in a team.
• Desire to learn and grow professionally.

Responsibilities

• Work with a student population reflecting diverse backgrounds.
• Provide resources, identify needs, and create plans for success for underserved students.
• Proactively assist students in earning credentials or degrees with regular outreach and connections to support services.
• Utilize technology solutions in addition to in-person interactions with students.

Skills

Interpersonal skills

Customer service

Communication

Problem solving

Organizational skills

Tech proficiency

Teamwork

Independence

Education

Bachelor’s degree in related field

Tools

PeopleSoft

Navigate

Educational technologies

Job description

Working Title: Student Success Advisor Role Title Education Support Spec III Role Code 29144-SW FLSA Exempt Pay Band 04 Position Number 29400105 Agency Southwest Virginia Community College Division Southwest Virginia Community College (Div) Work Location Tazewell - 185 Hiring Range $45,739 Emergency/Essential Personnel No EEO Category 2-Professionals Full Time or Part Time Full Time Telework options: No Bilingual or multilingual requirement: No

Sensitive Position No Job Description

Work Schedule Monday – Friday, 7:45 am to 4:30 pm Some evenings and weekends may be required.

This position requires a one-year probationary period for both new hires and transfers.

This is an in-person position, not a remote position.

Operation of a State Vehicle Yes Supervises Employees No Required Travel

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

Job Duties Include

• Working with a student population that reflects the diversity of backgrounds.
• Providing resources, identify needs, and create plans of success for underserved populations with a commitment to success.
• Proactively assist students in completion of a credential or degree by communicating regularly with students, maintaining records of student outreach and other interactions, making connections to available college and community support services, and assisting with academic interventions when necessary.
• Utilizing a variety of technology solutions in addition in-person interactions with students.

KSA's/Required Qualifications

• Bachelor’s degree in related field or a combination of equivalent education and experience.
• Knowledge of barriers to educational success and a desire to help others each their educational goals.
• Experience working with racially, ethnically, economically and age diverse individuals.
• Strong interpersonal skills to help engage, provide support to, and motivate students.
• Excellent customer service skills, including the ability to effectively follow up and follow through.
• Effective oral and written communication skills.
• Effective problem-solving skills.
• Excellent organizational skills.
• Proficient in use of technology, including Microsoft Office and Google docs.
• Demonstrated ability to work effectively both independently as well as part of a team.
• Desire to learn and grow as professional needs arise.

Additional Considerations

• Work experience in a higher education setting or in counseling or academic coaching
• Knowledge of available financial aid and scholarship information
• Knowledge of PeopleSoft, Navigate and other educational technologies

Travel is required.

Posting Number CLS_4679P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 08/24/2026 Job Close Date 09/07/2026 Open Until Filled No Agency Website www.sw.edu Contact Name Human Resources Email [e-mail] Phone Number 276.964.7339

Background Check Statement Disclaimer The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.