Student Success Advisor

Southwest Virginia Community College

Tazewell (VA)

On-site

USD 41,000 - 50,000

Full time

4 days ago

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Job summary

Southwest Virginia Community College in Virginia is seeking a Student Success Advisor to work with prospective and current students to identify career pathways in academic and workforce programs that match interests and skills.

The role helps individuals overcome non‑academic barriers to complete their educational goals, coordinating resources and interventions across college and community supports as part of a proactive student-success approach.

Qualifications

Bachelor's degree in related field or equivalent education/experience.
Knowledge of barriers to educational success and a desire to help others achieve their educational goals.
Experience working with racially, ethnically, economically and age diverse individuals.
Strong interpersonal skills to engage, provide support to, and motivate students.
Excellent customer service skills, including the ability to effectively follow up and follow through.
Effective oral and written communication skills.
Effective problem-solving skills.
Excellent organizational skills.
Proficient in technology, including Microsoft Office and Google Docs.
Demonstrated ability to work independently as well as in a team.
Desire to learn and grow as professional needs arise.

Responsibilities

Work with a student population reflecting diverse backgrounds.
Provide resources, identify needs, and create plans of success for underserved populations.
Proactively assist students in completing a credential or degree by communicating regularly and maintaining records of outreach.
Connect students with college and community support services and assist with academic interventions when needed.
Utilize a variety of technology solutions in addition to in-person interactions with students.
Travel to off-site locations and to local high schools as required.

Skills

Interpersonal skills

Customer service

Oral & written communication

Problem solving

Organizational skills

Technology proficiency

Education

Bachelor's degree in related field

Job description

Student Success Advisor

Please see Special Instructions for more details.

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.

To be considered for this position, you must complete the full state application. Please visit www.jobs.vccs.edu to apply.

Posting Details

Working Title | Student Success Advisor

Role Title | Education Support Spec III

Role Code | 29144-SW

FLSA | Exempt

Pay Band | 04

Position Number | 29400105

Agency | Southwest Virginia Community College

Division | Southwest Virginia Community College (Div)

Work Location | Tazewell - 185

Hiring Range | $45,739

Emergency/Essential Personnel | No

EEO Category | 2-Professionals

Full Time or Part Time | Full Time

Does this position have telework options? -Telework options are subject to change based on business needs- | No

Does this position have a bilingual or multilingual skill requirement or preference? | No

Work Schedule | Monday - Friday, 7:45 am to 4:30 pm

Some evenings and weekends may be required.

Sensitive Position | No

Job Description

Southwest Virginia Community College, as a comprehensive institution of higher education, dedicates its services to area citizens. Believing that each person should be given an opportunity for continuing personal and intellectual development, the College assumes responsibility as a catalyst in the life of the individual and the community. Southwest provides citizens the means for improving skills, expanding knowledge, as well as cultural aesthetic and global awareness, and encouraging economic development and responsible citizenship.

Southwest Virginia Community College is seeking a Student Success Advisor to work closely with potential and currently enrolled students to identify career pathways in academic and workforce programs that match interests and skills. This position will serve as a resource to assist individuals in overcoming non-academic barriers that may affect their ability to complete their educational goals successfully.

Job duties include:

Working with a student population that reflects the diversity of backgrounds.
Providing resources, identify needs, and create plans of success for underserved populations with a commitment to success.
Proactively assist students in completion of a credential or degree by communicating regularly with students, maintaining records of student outreach and other interactions, making connections to available college and community support services, and assisting with academic interventions when necessary.
Utilizing a variety of technology solutions in addition in-person interactions with students.
This position will travel to off-site locations as well as to local high schools.

This position requires a one-year probationary period for both new hires and transfers.

This is an in-person position, not a remote position.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

Bachelor's degree in related field or a combination of equivalent education and experience. Knowledge of barriers to educational success and a desire to help others each their educational goals. Experience working with racially, ethnically, economically and age diverse individuals. Strong interpersonal skills to help engage, provide support to, and motivate students. Excellent customer service skills, including the ability to effectively follow up and follow through. Effective oral and written communication skills. Effective problem-solving skills. Excellent organizational skills. Proficient in use of technology, including Microsoft Office and Google docs. Demonstrated ability to work effectively both independently as well as part of a team. Desire to learn and grow as professional needs arise.

Additional Considerations

Work experience in a higher education setting or in counseling or academic coaching Knowledge of available financial aid and scholarship information Knowledge of PeopleSoft, Navigate and other educational technologies

Operation of a State Vehicle | Yes

Supervises Employees | No

Required Travel | Travel is required.

Posting Detail Information

Posting Number | CLS_4679P

Recruitment Type | General Public - G

Number of Vacancies | 1

Position End Date (if temporary) |

Job Open Date | 08/24/2026

Job Close Date | 09/07/2026

Open Until Filled | No

Agency Website | www.sw.edu

Contact Name | Human Resources

Email | hr@sw.edu

Phone Number | 276.964.7339

Special Instructions to Applicants

To be considered for this position, you must complete the full state application. Please visit www.jobs.vccs.edu to apply.

Additional Information

For more information, please see the Opportunity Profile.

Background Check Statement Disclaimer

The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Quicklink for Posting

https://jobs.vccs.edu/postings/100211

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents