Student Success Advisor

Walden University; Minneapolis (MN); On-site; USD 33,062 - 37,884; Full time

Benefits offered by this job

Health, dental, and vision insurance

401k with 6% employer match

Paid vacation days

Paid holidays and floating holidays

Job summary

Walden University is seeking a Student Success Advisor to facilitate student success by implementing proactive strategies and building supportive relationships. The advisor will guide students on academic policies and assist with degree completion while working with university teams.

Ideal candidates will have a Bachelor's degree, 3 years of relevant experience, and strong communication and problem-solving skills. The position offers competitive pay of $24.00 to $27.50 per hour and health benefits.

Qualifications

• 3 years of experience in a service-oriented environment or university setting.
• Strong commitment to education and effective counseling or coaching skills.
• Ability to adapt to new and rapidly changing situations.

Responsibilities

• Serve as the primary guide for students to meet their educational goals.
• Assist students with course registration and degree requirements.
• Monitor at-risk students and develop academic success strategies.

Skills

Counseling skills

Problem-solving

Time management

Communication skills

Rapport building

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Student platforms

Job description

Job Description

Student Success Advisors facilitate student success by defining and implementing proactive strategies that help students stay on track to fulfill their educational goals. Advisors build supportive and personalized relationships with students, manage their day‑to‑day expectations, and provide them with opportunities to stay connected to our online community. They advise students on university policies and procedures, program and degree requirements, and related academic matters; and work closely with other university support teams to ensure that student inquiries are addressed in a timely and effective manner.

Responsibilities

• Serve as the primary guide to ensure that students stay on track to meet their educational goals.
• Connect with new students upon acceptance of admission to ensure overall readiness and to address outstanding matters that would affect their ability to have a smooth and successful start.
• Assist students in understanding and completing degree requirements.
• Assist students with appropriate course registration.
• Advise students on university policies and procedures, program requirements and related academic matters.
• Provide comprehensive outreach to students who are at risk of not meeting satisfactory academic progress.
• Closely monitor students to proactively identify at‑risk scenarios and identify opportunities to develop, implement, measure and improve academic success strategies.
• Work closely with university staff to ensure that student inquiries are strategically coordinated and addressed in a timely manner, while supporting academic integrity and university policies.
• Cognitively guide students to develop accountability for their decisions and an understanding of how those decisions impact their success.
• Provide students with proactive guidance on acclimating to their new graduate lifestyle and building supportive personal environments and best practices to facilitate their student success.
• Empower students to maintain effective connections to the university and its online community of learners.
• This position is a designated Campus Security Authority.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Bachelor's Degree Required
• 3 years of experience working in a service‑oriented environment or university setting.
• Must have a strong commitment to education and have the counseling or coaching skills required to effectively keep online students on track.
• Strong problem‑solving and time‑management skills.
• Ability to multi‑task.
• Excellent verbal and written communication skills required.
• Working knowledge of Microsoft Office Suite.
• Ability to successfully resolve student issues from request through resolution.
• Effectively work with multiple databases and student platforms.
• Skilled at connecting and building rapport with students from diverse backgrounds.
• Creative, innovative, able to work independently and in a team environment.
• Self‑starter.
• Ability to adapt to new and rapidly changing situations.
• Familiarity with online learning and Internet technology a plus.

Benefits

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $24.00 and $27.50 per hour. Actual pay will be adjusted based on job‑related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. The position qualifies for the following benefits.

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays + 2 floating holidays
• Additional benefits information can be found at https://careers.covista.com/benefits

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation