Student Success & Accessibility Support Assistant

Chippewa Valley Technical College; Eau Claire (WI); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Paid time off

Job summary

Chippewa Valley Technical College seeks a Student Success Office Assistant in Eau Claire to provide administrative and operational support across the Student Success & Accessibility and Academic Advising teams. You will help students with problem resolution, enrollment, financial aid, and registration, while coordinating appointments and maintaining accurate records.

You will engage with diverse student populations, interpret policies, and assist with advising inquiries, course registration, and

Qualifications

• Must understand disability laws (ADA/Section 504) and apply them.
• Strong communication and active listening, both written and oral.
• Ability to work with diverse populations in a respectful manner.
• Experience supporting front-line offices in a professional setting.

Responsibilities

• Provide front-line customer service and administrative support for Student Success, Accessibility, and Academic Advising.
• Process medical and disability documentation for accommodation services.
• Coordinate student appointment scheduling across departments and third-party services.
• Respond to inquiries and refer to appropriate staff, with follow-up.
• Maintain case management records for interactions.
• Explain policies and procedures to staff and the public.
• Provide backup support to Student Services as needed.
• Assist with course registration guidance and transfer information.
• Coordinate and train student employees.

Skills

Disability laws (ADA, Section 504)

Customer service

Communication

Technology literacy (Office 365)

Education

Associate degree in Executive Assistant or related field

Tools

Office 365 Suite

Job description

Chippewa Valley Technical College seeks a Student Success Office Assistant in Eau Claire to provide administrative and operational support across the Student Success & Accessibility and Academic Advising teams. You will help students with problem resolution, enrollment, financial aid, and registration, while coordinating appointments and maintaining accurate records.

You will engage with diverse student populations, interpret policies, and assist with advising inquiries, course registration, and