Student Services & Records Specialist

Jobtailor; Eau Claire (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

University of Wisconsin-Eau Claire seeks a dedicated student services coordinator to support Blugold Central operations. You will assist with academic records, financial aid, enrollment, billing, parking, and related transactions while ensuring service excellence across walk-in, phone, and virtual environments.

Collaborate with campus experts, follow university policies, and maintain accurate records while guiding students through processes and systems.

Qualifications

• Commitment to customer service excellence
• Excellent verbal and written communication skills
• Ability to work effectively and collaboratively with diverse groups, individuals, and customers
• Organizational skills, including work prioritization, attention to detail, and effective problem-solving
• Flexibility in a variety of situations, including changes, and working under pressure
• Ability and willingness to learn new systems, software, and processes quickly
• Operational knowledge of MS Excel, Word, and Outlook
• High School Diploma
• Employment requires a background check
• Employment requires answering questions regarding past conduct related to sexual violence and sexual harassment
• Preferred: Previous experience in a customer service environment, including in-person, electronic and/or over-the-telephone interactions
• Preferred: Familiarity with UW-Eau Claire or other UW-System campus administrative procedures
• Preferred: Knowledge of FERPA
• Preferred: Prior experience with a customer database system, financial/budget system, or electronic form system
• Preferred: Demonstrated commitment to diversity, equity and inclusiveness
• Preferred: BS or BA Degree
• Application requires a cover letter, resume, and names and contact information for three references

Responsibilities

• Support day-to-day Blugold Central activities and ensure service excellence in walk-in, phone, and virtual environments
• Assist students with academic records, financial aid, enrollment, billing and payments, parking, registration-related transactions, continuing education, and student-support resources
• Collaborate with campus subject-matter experts, including financial aid counselors, academic representatives, dean of students’ staff, veteran’s coordinator, and program managers
• Align actions with the University vision, mission, goals, and strategic plans
• Provide information, answer questions, facilitate transactions, and resolve student issues concerning registration, enrollment, financial aid, academic records, student accounts, parking, continuing education, and other resources
• Create and update written procedures as training occurs
• Complete student financial transactions, answer account questions, resolve account issues, guide online payments, process in-person payments and deposits, assist with direct deposit refunds, and open, balance, and close cashiering sessions
• Provide financial aid information, explain regulations and processes, assist with applications and forms, and advise on financial aid options and impacts of registration changes
• Create, maintain, and explain academic records; support transcript and enrollment verification requests; troubleshoot registration errors; explain academic rules, policies, transcripts, and holds; perform registration functions such as late add/drop approvals; and advise on FERPA regulations
• Provide parking information and services, issue and accept permit payments, and accept parking-ticket payments
• Provide general university information, referrals, housing and meal-plan information, physical-location assistance, access support for CampS, eforms, email, D2L, and other systems, and website navigation assistance
• Direct students and prospective students on application, registration, financial status, academic and recreational programs, and graduation and licensure requirements
• Track prospective and current student status on academic progress or related areas
• Apply program, procedure, and policy knowledge to provide administrative support, escalating complex decisions to other personnel

Skills

Customer Service Excellence

Verbal and Written Communication

Organizational Skills

Problem-Solving

Collaboration with Diverse Groups

Attention to Detail

FERPA Knowledge

Customer Database System Experience

Electronic Form System Experience

Education

High School Diploma

BS or BA Degree

Tools

MS Excel

MS Word

Outlook

Customer Database System

Electronic Form System

Job description

University of Wisconsin-Eau Claire seeks a dedicated student services coordinator to support Blugold Central operations. You will assist with academic records, financial aid, enrollment, billing, parking, and related transactions while ensuring service excellence across walk-in, phone, and virtual environments.

Collaborate with campus experts, follow university policies, and maintain accurate records while guiding students through processes and systems.