Student Success Support Specialist

Eauclairechamber; Eau Claire, Northern (WI, KY); Hybrid; USD 24,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid vacation and holidays

Tuition reimbursement

Wellness incentive

Job summary

CVTC is seeking a Student Success Office Assistant to provide administrative support across the Student Success & Accessibility and Academic Advising teams. The role serves as a primary resource for students accessing services and coordinating with multiple campus departments.

The position involves scheduling appointments, processing disability-related documentation, and maintaining records to support student retention, enrollment, financial aid, and registration.

Qualifications

• Knowledge of disability-related laws including the ADA and Section 504.
• Ability to communicate clearly, professionally, and with active listening.
• Ability to interpret policies, procedures, and rules for staff and the public.
• Experience in a customer-service or professional office setting preferred.
• Bilingual in Spanish or Hmong preferred.

Responsibilities

• Provide frontline customer service and general administrative support for Student Success, Accessibility, Academic Advising, and TRIO departments.
• Process and maintain disability-related documentation in compliance with ADA requirements.
• Schedule student appointments for Student Services, Accessibility, Academic Advising, and third-party counseling services.
• Respond to inquiries, gather information, and direct visitors to appropriate resources.
• Maintain case management records and follow up on interactions.

Skills

Customer service

Disability laws

Communication skills

Cultural awareness

Technology proficiency

Education

Associate’s degree in Executive Assistant or related field

Tools

Office 365 Suite

Job description

CVTC is seeking a Student Success Office Assistant to provide administrative support across the Student Success & Accessibility and Academic Advising teams. The role serves as a primary resource for students accessing services and coordinating with multiple campus departments.

The position involves scheduling appointments, processing disability-related documentation, and maintaining records to support student retention, enrollment, financial aid, and registration.