Student Services Specialist: Financial Aid & Records

University of Wisconsin Eau Claire; Eau Claire (WI); On-site; USD 23,000 - 32,000; Full time

Job summary

UW-Eau Claire is seeking a Student Processing Specialist for Blugold Central to assist students with financial aid, enrollment, and records in person, by phone, and online. The role emphasizes service excellence and accurate processing of accounts, registration, and related transactions.

Under supervision, you will train staff, guide customers through processes, and help resolve issues while adhering to campus policies and FERPA requirements.

Qualifications

• Commitment to customer service excellence.
• Excellent verbal and written communication skills.
• Working effectively and collaboratively with diverse groups.

Responsibilities

• Provide superior customer service in walk-in, phone, and virtual environments.
• Assist students with information/transactions related to financial aid, enrollment, and academic records.
• Process student financial transactions and parking-related payments.
• Create written procedures as training occurs and update as needed.

Skills

Customer service

Verbal and written communication

Teamwork

Problem solving

Adaptability

Education

High School Diploma

BS or BA Degree (Preferred)

Tools

MS Excel

MS Word

MS Outlook

Job description

UW-Eau Claire is seeking a Student Processing Specialist for Blugold Central to assist students with financial aid, enrollment, and records in person, by phone, and online. The role emphasizes service excellence and accurate processing of accounts, registration, and related transactions.

Under supervision, you will train staff, guide customers through processes, and help resolve issues while adhering to campus policies and FERPA requirements.