Student & Staff IT Support Specialist

CCC; Chicago (IL); Hybrid; USD 70,000 - 77,000; Full time

Job summary

CCC is seeking a position to support computer hardware and software for students, administrators, faculty and staff across academic settings. The role encompasses hands-on hardware/software support, software testing, and help desk ticketing to resolve technology issues, with emphasis on customer service and asset management.

The successful candidate will work on both Windows and Macintosh platforms, collaborate with a team, and participate in after-hours or on-call duties as needed.

Qualifications

• Associate’s degree in Information Technology, Computer Science, Data Processing or related area.
• Minimum of two years of related work experience.
• Experience supporting Windows and Macintosh platforms.

Responsibilities

• Provides computer hardware and software technical support in person and remotely.
• Maintains, installs and tests software applications on college hardware.
• Submits help desk tickets to assist users with technology issues.
• Protects physical technology assets through maintenance, inventory, and asset management.
• Assembles/disassembles equipment on site before/after classes.
• Provides limited training for audio-visual/multi-media equipment users.

Skills

Verbal & written communication

Team player

Self-starter

Education

Associate’s degree in Information Technology/Computer Science/Data Processing or related area

Tools

Windows

Macintosh

Job description

CCC is seeking a position to support computer hardware and software for students, administrators, faculty and staff across academic settings. The role encompasses hands-on hardware/software support, software testing, and help desk ticketing to resolve technology issues, with emphasis on customer service and asset management.

The successful candidate will work on both Windows and Macintosh platforms, collaborate with a team, and participate in after-hours or on-call duties as needed.