Info Tech Services Assoc

City Colleges of Chicago; Chicago (IL); On-site; USD 70,000 - 77,000; Full time

Job summary

MALCOLM X COLLEGE IT SERVICE ASSOCIATE role supports the computer hardware and software used by students, administrators, faculty and staff to help achieve student success.

Responsibilities include providing in-person and remote technical support, installing/testing software, handling help desk tickets, protecting assets, and facilitating event tech needs with a collaborative team.

Qualifications

• Associate degree in IT/CS or equivalent
• Minimum two years of related work experience
• Knowledge of Windows and Mac platforms
• Familiarity with current Windows versions and browsers
• Strong verbal and written communication; team player

Responsibilities

• Provides in-person and remote hardware/software support to students, administrators, faculty and staff.
• Maintains, installs and tests software on college computers.
• Submits help desk tickets to resolve technology issues.
• Protects equipment and manages asset inventory.
• Assists with events requiring AV equipment and on-site setup.
• Adheres to CCC Customer Service Excellence standards and after-hours/on-call scheduling.

Skills

Windows & Mac support

Help desk support

Communication skills

Team player

Troubleshooting

Education

Associate degree in IT/CS or related field

Job description

MALCOLM X COLLEGE

IT SERVICE ASSOCIATE

IT PROGRAMS

MALCOLM X COLLEGE

PRIMARY OBJECTIVE:

The basic function of this position is to support the computer hardware and software used by students, administrators, faculty and staff in a variety of academic settings and to achieve student success.

Duties & Responsibilities

• Provides computer hardware and software technical support both in person and remote technical support to students, administrators, faculty and staff.
• Maintains, installs and tests software applications on computer hardware throughout the college.
• Submits help desk tickets to assist students, administrators, faculty and staff with technology related issues
• Protects physical technology assets in public areas and other settings, through ongoing equipment refresh, planning maintenance, installation, configuration, troubleshooting, and asset inventory management.
• Manages, tracks, and protects equipment that is designated for use by students, administrators, faculty and staff.
• Facilitates use of equipment for various internal and external events.
• Assembles and disassembles equipment on site before and after classes.
• Provides limited training to audio-visual/multi-media equipment users.
• Adheres to CCC Customer Service Excellence standards.
• Performs other duties as assigned, including, but not limited to, adherence to after hours, emergency, holiday and/or on-call schedule.

Qualifications

• Associate’s degree in Information Technology, Computer Science, Data Processing or related area, or an equivalent combination of education and experience, with a history of progressively increasing responsibility and accomplishments, preferably, in a college or comparable academic setting.
• Minimum of two years of related work experience.
• Knowledge and experience with supporting both Windows and Macintosh platforms.
• Knowledge of all current versions of Microsoft Windows (XP, Windows 7), all current internet browsers (IE, Chrome, Safari) including networking concepts and general technical troubleshooting skills.
• Sound verbal and written communication skills.
• Great team player and self-starter.

Salary: $69,545- $76,772

1600 Union position

Offered salary will be determined by the respective collective bargaining agreement and applicant's education, experience, knowledge, skills and abilities.

Benefits information is found at https://www.ccc.edu/departments/Benefits/

TBD

Additional Information

• Salary Range: $69,545- $76,772