Help Desk Lead – Student Tech Support & Onboarding

Macalester College; United States; On-site; USD 62,000 - 65,000; Full time

Benefits offered by this job

10% employer retirement contributions

Generous vacation and holidays

Comprehensive health, dental, vision,

Life & disability insurance

Tuition assistance for dependents

Job summary

Macalester College seeks a Leader for ITS Help Desk and First-Line Support Services to run the day-to-day Help Desk operations, mentor student staff, and ensure fast, friendly technical assistance for students, faculty, and staff.

You will coordinate hardware delivery, imaging, setup, and inventory while collaborating with the Associate Director on purchasing and knowledge management. The role emphasizes service culture, training, and department collaboration.

Qualifications

• Associate’s Degree required.
• 3 years experience in a support desk environment.
• Experience providing technical support for MacOS and Windows.

Responsibilities

• Oversee daily Help Desk and First Line ticket queue operations with timely triage and resolution.
• Recruit, train, schedule, supervise, and mentor student workers with ongoing coaching.
• Manage hardware asset lifecycle: imaging, configuration, delivery, setup and inventory.

Skills

Help desk leadership

MacOS/Windows support

Hardware peripherals support

Education

Associate’s Degree

Bachelor’s Degree preferred

Job description

Macalester College seeks a Leader for ITS Help Desk and First-Line Support Services to run the day-to-day Help Desk operations, mentor student staff, and ensure fast, friendly technical assistance for students, faculty, and staff.

You will coordinate hardware delivery, imaging, setup, and inventory while collaborating with the Associate Director on purchasing and knowledge management. The role emphasizes service culture, training, and department collaboration.