Student Services Technician

Miami University (Ohio); Oxford (OH); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Miami University seeks a Student Services Technician in the Admissions Office Administration. This regular, hourly role supports daily operations across Admissions, Registrar and Student Financial Aid with a 30-hour weekly schedule August through Mid-May each year.

Responsibilities include visit-line management, front desk coverage, calendar management, and administrative support. A background check is required and the campus promotes inclusive, smoke-free environments.

Qualifications

• Twelve months of coursework or training beyond high school and two years of related experience or equivalent
• Knowledge of unit's operations, policies, and procedures
• Knowledge of computers and office applications
• Knowledge of related state and federal laws (e.g., FERPA)
• Oral and written communication skills
• Ability to work with people from diverse backgrounds
• May require supervisory, clerical and/or research skills

Responsibilities

• Assist in daily management of the visit phone line and direct callers for timely responses and excellent customer service
• Assist the Senior Visit Coordinator with front desk coverage, room scheduling and faculty appointments
• Provide calendar management, triage calls, and prepare meeting agendas
• Provide event and project support as requested
• Maintain accurate files and computer databases on students
• Investigate and resolve problems related to admissions, registration and financial assistance
• Process admissions applications, credentials and decisions; assist with registration and course scheduling

Job description

Job Title

Student Services Technician

Department

Admissions Office Administration

Worker Type

Regular

Pay Type

Hourly

Hourly Rate

19

Scheduled Weekly Hours

30

Benefit Eligible

Yes

Post-Offer, Pre-Employment Physical Required?

No

Job Description Summary

Performs a variety of moderately complex administrative tasksrequiring some independent judgment related to ensuring thesuccessful completion of the daily operations of Admission,Registrar and Student Financial Assistance. This position works 30 hours per week from August to Mid May eachyear.

Job Description

Essential Duties

Assist in the daily management of the visit phone line byidentifying the customers’ needs and directing callers to ensureimpeccable customer service and timely response rate to allinquiries and concerns related to the visit experience.

Assist the Senior Visit Coordinator, including front desk coverage,room scheduling, coordinating faculty appointments, etc.

Provide administrative support including calendar management,triaging calls, preparing agendas for meetings, as well as otherduties as requested.

Provide event and project support, as requested

Maintains complete, accurate, and up-to-date files and computerdatabases on students.

Serves as informational resource for students and parents;investigates and resolves problems and difficulties regardingadmission, registration and financial assistance. Interpretspolicies and procedures.

Assist students and parents in various routine and non-routineactivities regarding admissions, registration, and financialassistance.

Performs a variety of intermediate to complex administrative taskswhich may include process admission applications, credentials, anddecisions; registration, course evaluation, classroom schedulingand evaluate transfer coursework; process student loanapplications, monitoring loan progress, and process scholarshipapplication.

Monitors and reviews projects; ensures all necessary changes aremade. Gathers and analyzes statistical information regardingadmission, registrar and student financial assistance's programsand activities; produces reports.

Performs a variety of administrative tasks including answeringphones, typing, coordinating bulk mailings, ordering supplies andcopying.

Other duties as assigned.

Minimum Qualifications

Requires twelve months of coursework or training beyond high schooland two years of related experience, or an equivalent combinationof education and experience

Required Knowledge, Skills, and Abilities

• Knowledge of unit's operations, policies, and procedures
• Knowledge of computers and office applications
• Knowledge of related state and federal laws, e.g. FERPA
• Oral and written communication skills
• Ability to work with people with diverse backgrounds
• May require supervisory, clerical and/or research skills

Special Instructions (if applicable)

none

Additional Information

A criminal background check is required. All campuses are smoke-and tobacco-free campuses.

This organization participates in E-Verify.

Remote Work

For positions that are approved for remote work: Remote work is nota right, it is a work arrangement that can be modified or revokedby Miami University at any time for any reason, including theconvenience of the University.

Reasonable Accommodations

Requests for reasonable accommodations for disabilities related toemployment should be directed to [e-mail] or 513-529-3560.Questions and follow-ups regarding requests should also be directedhere.

Miami University Values Statement

MiamiUniversity is a scholarly community whose members believe thata liberal education is grounded in qualities of character as wellas of intellect. We respect the dignity of other persons, therights and property of others, and the right of others to hold andexpress disparate beliefs. We believe in honesty, integrity, andthe importance of moral conduct. We defend the freedom of inquirythat is the heart of learning and combine that freedom with theexercise of judgment and the acceptance of personalresponsibility.

For more information on Miami University’s mission and core values,please visit the Mission and Core Values webpage.

Equal Opportunity/Affirmative Action Statement

Miami University, an Equal Opportunity/Affirmative Action employer,encourages applications from protected veterans and individualswith disabilities. Miami University prohibits harassment,discrimination and retaliation on the basis of age (40 years orolder), color, disability, gender identity or expression, geneticinformation, military status, national origin (ancestry),pregnancy, race, religion, sex/gender, status as a parent or fosterparent, sexual orientation, or protected veteran status in itsapplication and admission processes, educational programs andactivities, facilities, programs or employment practices.

Requestsfor reasonable accommodations for disabilities related toemployment should be directed to [e-mail] or 513-529-3560.

Clery Act

As part of the University’s commitment to maintaining a healthy andsafe living, learning, and working environment, we encourage you toread Miami University’s Annual Security & Fire Safety Reportat: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics,and our drug and alcohol abuse and prevention program designed toprevent the unlawful possession, use, and distribution of drugs andalcohol on campus and at university events and activities. Thisreport also contains information on programs and policies designedto prevent and address sexual violence, domestic violence, datingviolence, and stalking. Each year, email notification of thiswebsite is made to all faculty, staff, and enrolled students.Written notification is also provided to prospective students andemployees. Hard copies of the Annual Security & Fire SafetyReport may be obtained from the Miami University Police Departmentat 513-529-2223.

Labor Law Posters for Applicants

Please visit our Labor Law Posters webpage to access allrelevant and applicable labor law information.